Aqua Marina

The Hotel was terrible. Don’t stay here unless you are looking for a 2 star experience disguised as 4. My partner and my experience at this hotel was horrible. The first night we arrived, and we kept up all night by a sensor light with no ability to turn it off, except for a really tiny switch as small as an ant that was hidden underneath a rotating cover which we were only shown the next night. It would blink on for about 10 minutes off for 30 seconds, and then on for another 10 minutes, the entire night. The next morning we wanted to drink the water from all the different fountains as this is one of the popular attractions here, and the receptionist told us that only three were available and to not bother when in fact, all 12 were working. The steam bath burnt our legs as the steam comes directly onto the back of your legs. The ceiling of our shower was entirely covered in black mould. Our mini bar didn’t work as the fridge was broken, and when we asked for a kettle and teabags to the room they couldnt provide as such. That was only a really cheap soap left in the room. No shower caps, no other amenities. we didn’t even get robes in our room, and when we asked, they said they don’t come with our room, for a spa hotel that’s terrible. The cleaning carts were left out with dirty towels all day and all night in the middle of the corridor. It’s only saving Grace is that the location is great however, there are so many hotels that have as good location in this region. Do not stay here.

Beautifully decorated property. Very relaxing atmosphere and the room was terrific. The breakfast buffet was excellent, and the service was very good too! One of our favourite stays on this trip.

The position of the hotel is perfect, 2 min away from the center. However that is where our positive experience ended. We got the "apartment" not the "basic" rooms. As a result we where taken nicely to a adjected building via the trash corridor with the nice freezer that looked just like one of those you keep bodies in, in horror movies. The rest of the hallway, was doggy and odd. The floor above us was a bird toilet. Inside it was spacious but even when things was new it was bad. The shower with black mold at the bottom with some new silicone put on top. They should mention that some rooms are in a different class than the 4 stars on the front door. I give it 4 poops out of 5.

Good location and nice staff, some of them did not speak english, but ok german. The restaurant closed very early, we did not get a change to test it. Breakfast was ok. Very clean room and bathroom. It was not possible to drive to the hotel, parking is down the street.

- The apartment was ok, but it had a really weird smell. - We were told there would be free parking and they’ll tell us where once we arrive, unfortunately the lady at the desk then didn’t really know where we could park, because it was Friday and her English wasn’t very proficient. She did suggest us some free parking in the city though and we also managed to get the last free parking spot. - We thought the hotel pool would be included when booking a room with them (which is usually the case), but it costs an additional 15€ a day. - Overall it was ok, but not really worth the money.

This review is only for the apartments the hotel rents, we didn't see the regular rooms. The listing does not make it clear that the apartments are in another building that has NO elevator. We were on the 4th floor with narrow, winding stairways. We are in our 60s on a trip 5 months long so we each have one large suitcase and I only book places that include an elevator in the listing. The receptionist led us to our apartment, and grabbed a maintenance man along the way to carry my bag. It was a well-equipped basic apartment, it even had a crib and high-chair. The hotel is rated as a 4* (and it does have an elevator as promised) but the apartments are probably a 3*, and the price was very reasonable. It was clean and in decent condition but modest. Full-size fridge. Nice washer. Great location. Front desk staff tried to make me pay until I showed the confirmation stating that it was prepaid.