Gastnutzer
23. August 2023
For the price this is remarkably shabby -- both the property and the staff costumer service. We stayed for three nights at an expense of $782, the first two in a one bed room with a stained and grungy shower and a carpet that should be replaced. On our third night we stayed in a two bedroom suite as our duaghter had arrived to attend a wedding with us. The staff made zero effort to help us make a timely transfer between rooms -- though the check out time is 11 and check-in at 3 (4 hours!), they were not ammenable to prioritizing turning our new room over so that our daughter could shower and change for the wedding that also started at 3. They acted as if an early check-in was the kind of request only the most entitled of Karens woud make and did not have the room ready until after 2, at which point we had all our luggage in the car and were on the way to the venue where we changed into our dress clothes in the parking lot. When we got back to the hotel at 9:30pm there was a note on the door saying "closed, back in around an hour." Luckily we'd just caught the guy, along with two other customers that needed assistance, before he left the front desk unattended for an hour on a busy Friday night. The window next to the entry door of the room was stuck open -- the handle to colse it was *****ped and the mechanism frozen. For some people this lack of securty would be unsettling. In the morning a neighbor upwind was burning trash, so I woke to the smoke in our room.
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