Dharma Home Suites JC at Exchange Place

WARNING!!! One of the WORST rental companies I've ever had to dealt with. There is a reason why their 5 star reviews on google are from FIVE YEARS AGO. Definitely things have changed with this company. First, the property manager didn’t even showed up on time to complete the payment on the first day as coordinated. We had to follow up to pay and she didn't even respond till the next day. Second, the unit were invested with ROACHES. They even sent infestation to manage the roaches weekly. Third, they gave us a unit that did not look like the image of the pictures on the booking. That's how I know they rented out this unit deliberately even knowing the place was infested with roaches. Seems like this was a backup/old unit maybe? Personally, I've been travelling abroad for 5 months, I am exhausted, and jetlagged. A lot was also happening personally in my life when I was staying in this unit. My fiance had just proposed and I had just been reunited with my family after not seeing them throughout covid. As you can see, my week was busy and we were barely in the unit. Day by day as we stayed longer the unit got worst, I managed to meet more of the other residents on this unit (aka ROACHES) and noticed all the stains in the walls and blinds, even the kitchen had burnt stains on the cabinets. That's when it hit me the unit pictured when booking was not even the unit we were currently staying in. When I finally got fed up after seeing the third roach on the 10th day being in the unit, they managed to move us to another unit. Of course, after many mental break downs, I requested some type of reimbursement for the stress I dealt with staying in the messy, dusty and filthy unit. I also had to take many hours off work to move our stuff to the other unit and manage the calls in between meetings. They told me they will have management call me back- after every single call. After 10 days they still haven't called me back, and this is me following up calling every single day during work hours to see where they were at in regards to taking responsibility with this issue. Apparently they refunded $200 back to my account. WOW, $200 is not even worth a night's rate. At this point, I am boiling. Finally, 5 days before the time I am supposed to check out, they finally managed to put me through with a "manager"- different than the property manager. THE AUDACITY of this company baffles me. This manager manages to tell me that they can now increase the reimbursement for the hassle and infested unit they have given us the first time to $350 (from $200). ARE YOU KIDDING ME? He told me that it was because I stayed put for the first 10 days in the unit with no complaints and that it was my "CUSTOMER RESPONSIBILITY" to complain right away. Since I didn't complain right away it was my fault that I put up with it and that it was not their responsibility to make it up it in anyway. To them all that mattered was when I finally made the call, they worked the whole day to clean