Gastnutzer
5. Mai 2024
Booked a Garden View King size bed room. The room was huge and spacious. Wifi speed was OK. No mineral water bottles provided but a manual filling water dispenser provided instead which I do not like. For a 5 star hotel, I believe water bottle should be provided for the hygiene purpose. Check in was a chaos as no staffs approached for check in assistance. Promised to send a welcome drinks to the room but ended up nothing. Breakfast buffet was ok but not up to 5 stars standard. The buffet was normal and plain compared to other 5 star hotel I stayed before in Jakarta. Ordered a tenderloin steak but given a teriyaki chicken instead. Totally not acceptable. The good thing about the breakfast was the bakery and desserts which I think very good. This hotel was connected to the Lotte Mall and accessible from 10am to 10pm. Swimming pool was quite busy and the gym was nice to use. The lifts can be quite busy and have to wait up to 5 minutes during busy period. Overall, if I have other choices, I will not come back to this overrated hotel. Premium price paid but service was so so.
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