Firstly, this was a very important stay! It was mine and my future husband’s Wedding Weekend. We arrived at the Best Western Ivy-Hill Hotel and we’re immediately greeted by smiley and welcoming Lauren who began taking our details for checking in. We had booked the Honeymoon Suite as it was to be our Wedding the following day at nearby Newland Hall, Roxwell. The warm, friendly and massively accommodating Libby (the Hotel’s Manager) was around the corner and came out to welcome us and wish us well for our upcoming weekend. Straight away we were at ease. The staff from here onwards were just perfection. Caring, approachable, efficient and attentive. Nothing was too much and every request was dealt with with no bother. We had a meal for 11 in the glorious BARTELLAS Restaurant that evening. The wonderful host, LORNA couldn do enough for us. But by no means was she intrusive or encroaching on our meal. She was accommodating, fun and full of life and I can 100% say that she made our evening! Of course the food was scrumptious, but without Lorna’s treatment, it wouldn’t have been the evening we had! The morning of our big day we chose to have a few drinks outside in the glorious sunshine, and again, Libby was there to add another finishing touch in the was of a few complimentary nibbles. The wedding was just perfect, and we returned, along with over 30 of our friends and family who were also staying at the Ivy-Hill and the night porter kept us going serving us in the bar until we’ll after the time we expected to bar would close!! The breakfasts were out of this world! I couldn’t fault a thing. And they also had oat milk for our coffee (which isn’t always the case at many hotels!) The room was stunning! Decadent in its decor and romantic, we absolutely loved it! It was the PERFECT stay for our Wedding Weekend! Libby, Lorna, Lauren and the rest of the staff, THANK YOU from the bottom of our hearts for making our ‘Once in a Lifetime’ Weekend above and beyond what we hoped and wished for! Many thanks and much love to you all! Don’t worry, we WILL be back!! See you again soon!
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