Charades Guest House

I rang the reception bell and a gentleman appeared enquiring if he could help me: No introduction; no welcome; no pleasantries. Upon learning my name, he found a set of keys, placed them in the door lock and told me not to worry about locking the front door. Breakfast was from 07.30am-08.50am. When I queried 08.50am, I was advised that there were only two of them (proprietors) and they had rooms to clean. Simply, this is not an issue for guests, and it should not interfere with guests. The room was reasonably spacious and clean, but the room was cold, and a touch of the radiators revealed them to be only slightly warm and just sparking into life. It was colder in the bathroom. It was -2C degrees when I arrived. The room should have been warm. Heating was switched off over night and did not re-ignite until around 06.45am. Consider how cold the room was with a -4C degree temp outside overnight and no heating inside. Breakfast was reasonable, although choice was limited from the buffet counter to (some) fruit and cereal. The cooked breakfast was enjoyable. Whilst at breakfast one guest drew the proprietor’s attention to the milk being sour. The guest was publicly rebuked by the proprietor who advised that everyone else had had the milk and that there had been no complaints, and besides the expiry date (of the milk) was the 20th. The guest defended themselves and further milk was provided which was no better. I was embarrassed for the guest. Remarkable, rude, and unnecessary be

We had a lovely stay at the Charades,it was very clean,good breakfast and a lovely welcome,good location not far from the city center

Lovely friendly hosts, comfy bed and great breakfast Shower was a bit small and in tea tray in room there was only one hot chocolate to fight over! Would come back

Close to railway station and walking distance to town. Staff helpful and pleasant. Room was very clean and comfortable. Would stay here again.

We recently stayed at the Charades guest house. The room (en suite) was excellent! It had a king size bed, which was very comfortable, with lovely pillows and very clean and fresh bed linen. The room facilities were very good, with a good selection of tea and coffee, plus biscuits! The bathroom was very clean with a good size shower, with a ready supply of soap! Also, there was a good supply of fresh, clean and good quality hand and bath towels! The breakfast on offer would suit all needs, as you had a good choice of a fruit, cereal, yogurts and fruit juice etc. Also, you could choice a cooked breakfast from the menu, which was cooked to order, so very fresh and tasty! I would not hesitate to stay here again and have to say it’s one of the best rooms I’ve ever stayed in! I would fully recommend a stay here, you would not be disappointed!

Booked Charades at the ladt minute passing through Hereford, so pleased I did. Very comfortable and exceptionally clean. The host was very helpful. Conveniently located for walking to city centre. Would certainly come again