Splendid Pearlight Hanoi Bewertungen

I am sorry to say that we had a very unpleasant and scary meeting with this hotel. We arrived in the morning with a booking through agoda. The receptionist then told us that we had only booked a stay of 4 hours (something they have for people travelling directly to the airport). On our booking it said nothing of this. In fact it said one night stay with breakfast. There were other options on agoda which said 4 hour stay, but I had not choosen this. According to the receptionist this is a reaccuring problem at the hotel that people book a 4 hour stay without knowing (because it does not say). He also proposed paying a higher price, but we did not agree to this. In our opinion, when it says "one night and breakfast" on our booking confirmation, the hotel should grant this. If there is a problem with agoda, this is something they should fix (especially when this is a reaccuring problem). The receptionist was polite and sais he was sorry for the situation. We thanked him, but asked to talk to the hotel manager in order to explain our views. This is when things really went south. At first, the hotel manager explained the same situation as described by the receptionist. We told him that we were not interested in paying more than the price we booked and they should take responsibility for what is advertised in Agoda, not us. We tried telling him that we understood that "there was a problem with agoda", but that this is a problem the hotel should fix and that as customers we would be very disappointed to not get the one night stay we were promised through agoda. He started getting angry and gesticulating very close to my face. Eventually, we told him that we would leave and that we were very unhappy about the situation. We got up to grab our stuff while he shouted "You are far away from home" and "I have your information". This was very uncomfortable as it was an obvious threat. We left in a hurry, startled by the whole thing. We are shocked to learn how the manager threated guests. This is not a place I would recommend anyone to stay.