I flew a red eye and got to the hotel early. It was so nice that they let us check in in the morning without additional charge (2 rooms). The waiting area is nice and the hotel provides rooms for biz meetings. The location is excellent. Close to sightseeing points and within walking distance to many restaurants, bars, street tacos and spas! It is in a nice area with historic buildings and nice decorated cafes! The only downside is my room was not clean with hair on my bed, shower and towel!! The duvet has no cover! I couldn’t believe it and checked out the beds in my friend’s room and there were cover! We spoke with the staff at the front desk in English and Spanish and he said would put new duvet and bed sheets for me while I was out for the night tour he sold us. When I returned at 11:30pm, nothing was put in my room and he was off from work already. He only care about selling us the tour and didn’t do anything he had promised. I had to ask the night staff for some bed sheets when I was all tired late at night. Moreover, the staff stated the tour would end at 11pm but it didn’t end until midnight. We were dropped off at Tlaquepaque at 9pm and was told to spend 3 hours there. I was so tired and took Uber back. My other friend left his jacket in the tour bus and had to wait with them and didn’t return to the hotel until 12:45am. It maybe fun for the younger ones but I am definitely too old for that especially having a long day.
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