We have stayed here several times and have never been disappointed until this last stay. The hotel itself is beautiful and clean, however our check in process was upsetting and honestly embarrassing. We thought that it was odd when the employee verbally stated we pre-paid with a third party, this should have been our first sign. There was no mention of the room type we booked, keys were just handed to us and we were told where the elevators were (even though we already knew this from previous stays). When we went to our assigned room, it was 2 queens that overlooked the roof and a wall...probably the worst room the hotel had to offer. We went downstairs to try and get the room we paid for and were told again that we booked through a third party, the hotel oversold and we were one of the guests they bumped. I received an email that morning from Marriott (as I am a Marriott member) confirming my stay AND my room choice. When I tried to show this to the employee at the desk he called over his manager. Again, I was told there was nothing that they could do and then proceeded to offer me valet parking or a free beer... We were meeting a friend of ours who was staying in the same hotel, booked through the same method and is also a Marriott member. He was told upon check in (which was after we had checked in) that they overbooked and offered to put him in the connecting hotel. He was given a beautiful King suite. I can only speculate why he was offered this room and myself a beer.
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