Grand Hotel Portovenere

This is not a 5 star luxury hotel. From the outside it looks nice and may indeed be the nicest hotel in Porto Venere, though The Hotel Belvedere is nearly adjacent and looks just as nice from the outside (at a fraction of the cost). The Grand Hotel has absolutely no amenities and the actual hotel is in desperate need for renovations. But the worst part about the hotel was the service and you will be treated even more poorly for not booking directly through the hotel (which they pointed out). When we checked into the hotel we were told we should head to their “private beach” for lunch and we were thrilled. This wasn’t their “private beach” but they had a few chairs reserved for guests which are in the back row at a beach club which is accessible to the public. We did genuinely have a good day there until we were checking out and the Grand Hotel tried to charge us for the chairs - at a rate that was €10 above what we would have paid directly at The Sporting Club. In addition to this we had asked about renting a boat to Cinque Terre the following day which the front desk kindly offered to research and plan for us. They had an entire day to do so and didn’t. We had to remind them on two separate occasions and they came back to us with an option for a boat for €1,000 when we were able to find a private tour in matter of 30 minutes for €200 for two people. Don’t waste your money here. There are loads of Airbnb’s with balcony’s directly in Porto Venere or Hotel Belvedere is directly next to this hotel and is at a much more reasonable rate.

Service was outstanding as expected from a Grand Hotel. Nevertheless I want to mention that every single person from staff was highly motivated and trying to support us in every way, appreciated! The breakfast had been very good (compared to italian standards); hint: always order italian coffee and forget the american coffee. Small remark, regarding my personal expectations regarding room size: as I booked Executive room type I paid the price and I did expect some room with at least 30 squaremeters; finally I think it was something around 20 squaremeters, which is pretty small. Would be good to clearly mention this in advance; I could not see any room size in my original booking via trip.com. The bath was very modern and good. Sea view and small balcony included, super nice! Free parking included was great (and really necessary; small old streets which are crowed with parking cars, to pay hourly + ongoing street works all the time) We did hike to Quinque Terra (to the next town Remaggiore); hotel was perfect starting point. I would come back again, but next time book bigger room.

Meraviglioso! Posizione incantevole, servizio eccellente e pulizia impeccabile

The only luxury hotel in the Cinque Terre. Perfect springboard for exploring the area! Staff went over and above to make sure we had what we needed.

Increíble lugar es al final de las cinque terre, es como la sexta terre 😂.. cómodo , céntrico , buena cómoda y buena hospitalidad

Check-in: I booked a executive room with sea view and balcony through **********. As a gold-member they promise to give you a free upgrade if available. The hotel had two different choices available for upgrade, but refused to give me an upgrade. Instead we got a executive room without a balcony. When we complained they tried to downgrade us to a regular room with a balcony like a cave. After some hours and discussion they gave us an upgrade to a deluxe room without balcony. The reseptionist was quite rude for the whole stay. Facilities: Very disapointing for a 5-Star hotel. Some of the rooms are more like a 3-Star hotel. This is probably the worst 5-Star hotel I have been to in Italy. - No swimming pool. - No beach (you have to walk 15minutes and pay €45 for one day at the beach. - No fitness-room Breakfast: Good food and excellent service. Location: Good. Close to the ferry to Cinque Terre. Total: Disappointing.

Lugar maravilloso Para repetir Hotel muy cuidado Habitaciones muy limpias La cama muy corta y estrecha sin paso para salir

best place to stay for visiting cinque terre staff are wonderful Ferry stop just 2 mins walk don't miss the shopping and restaurants in the street behind the harbour loved porto venere!

Property was excellent, close to all activities and walkable to everywhere. Food was good.