Christopher
14. November 2023
A gorgeous hotel with really lovely staff, but unfortunately we had so many ******* with our suite that meant it was not the relaxing stay we had hoped for.
It wasn't a great start when, upon walking into the bathroom, there was a piece of screwed up, dirty toilet tissue by the side of the toilet.
This was followed by discovering that the fridge was out of order, there was a flickering light bulb that made one set of lights unusable, and the television by the bed had no working sound.
We reported these issues and reception staff were helpful and said they would send someone to fix the TV and asked if we'd like the light bulb fixed too. Unfortunately the person sent to fix the TV was not able to do so. He arranged for the cocktails that we had ordered to be free of charge.
We then ordered some room service and slightly misread the menu (the caveats were complicated). We had asked for a charcuterie and cheese board, but a cheese board (with blue cheese - not what we wanted) arrived. We called reception and the person that took the order explained that when she put our order through, the chef told her they weren't doing the charcuterie board yet. Unfortunately she had not called us back, so we ended up with something we didn't want. They kindly swapped it over for us, but it meant it was gone 21:00 by the time we ate.
The bed was comfortable and room nicely decorated with a quaint theme.
The breakfast was fantastic and the dining area really pleasant.
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