Malvern House

Overall poor. An acceptable option if you need a room with the bare minimum of facilities, but overpriced in that regard. No breakfast included or even an option; had to specifically request drinking water; room not ready on arrival, nor serviced during a two night stay; hard to communicate with staff given basic English level, albeit polite.

I have never stayed in such a dirty and unkept guest house if I could of found another place to stay I would have,This place needs a really good deep clean and could do with new management before it is completely run into the ground and out of business!

The hotel needs new carpets new beds totally out of date! We have been itching since we slept in the beds! Worried if theres bed bugs It has a very strong smell once you enter the house kind of hotel! Very disssapointed

No real complaints, for it's cost adequate. The resident staff member was outstanding, very helpful, responsive and friendly.

The picture shows breakfast, they don't serve it or have a bar. Tea making facilities in the room were not replenished unless we asked, the cups were not washed or replaced everyday. Door hanging off the bedside table. Curtain hanging off its track. Towels not changed unless we asked. The next to last day of the stay the room was not touched at all. No reading lights Chrome shelf in the bathroom is rusty

Travelled with friends and arrived about 4pm, they booked our friends in the twin room our room not ready, we waited in friends room after 20 mins we were told toilet was blocked can't get a plumber so can't use roo. and no spare room, our friends said we could use there bathroom as no time to look for other accommodation as we had a taxi booked for 6.30pm to take us to our event. We insisted they should supply us with the room with no where for us to go, she agreed and we waited again for her to prepare the room. After another 15 mins we were allowed in our room. The bed was clean and that the only thing that was, the room was filthy, carpet had bits all over it, cobwebs, dirty mirrors, headboard missing batteries in TV remote, we new toilet out of action but sink and shower not cleaned at all. Had to ask for toilet paper for friends bathroom and for cups so we could make. A drink in morning, was handed two wet mugs she had just washed. Bed was very uncomfortable, lumpy and you could feel the springs. A dreadful place.

Clean property but the mattress needs replacing. The spring on mattress is so bad that I have to use the duvet as the sheet. My colleague had the same issues.

When we arrived there was no immediate access and I had to phone somebody to allow us in. I was advised then there was no option to pay for breakfast. Not shown to our room basically given the key and told it was on the fist floor. On entering the room initial impressions were fair until we looked at the carpet that was very soiled, the bathroom had rusty bathroom accessories, the floor was stained and the shower had dark brown around the seals and the shower base and head were filthy. The bed basically had no working mattress as I would describe as though the springs grabbed your ribs when lying in it and you rolled to the middle and sank to the bottom. Finally when eventually getting 30 minutes sleep for the whole night woke up and realised the tea making facilities had no milk and a single coffee. The one positive was the bedding and towels were clean just a shame the bed wasn’t sleepable and the shower you wouldn’t wish to take the risk of getting god knows what disease.

Guests in other rooms up all night from 9pm to 6am when I had to leave for work! Smoking ******* in the rooms not giving a care in the world, in and out all night nonstop banging doors ! Not a manager in sight! Will never stay again!