It would have been nice to arrive to the resort with it in the same or better state than it was the previous year. Much to our dismay it was evident we were in for a "journey" when we were greeted by parts of the exterior wall on the ground near the check in parking area. The front desk person that checked us in was clearly demonstrating they belong in a behind the scenes maintenance role. Their name eludes me, but the best way to describe them would be Spock which suits their personality to a T. I've Never in my life had such a cold and lack luster hospitality interaction, from London UK, to Davos Switzerland, Kauai and Honolulu HI any many, many points in-between. Our check in would have been more enjoyable with a kiosk I'm sad to say. Spa side of things... the hideous winter barrier from the outdoor to indoor pool should have been removed with the warmer air temps during our visit. Ultimately our trip that was meant to be one of recharge and relaxation was destroyed by the fact we rarely had hot water in our shower and the friends we brought with us for their first visit had no hot water in their shower to speak of for their entire stay. Also the thin walls and door to our room made it very unbearable to the screaming children in the halls and neighbouring guests beside and above us. Our friends a few doors down with their extremely well behaved dog had to deal with their own noise disturbances as well. Our room wasn't clean but I decided to leave that un reported during our stay as the bedding was clean and that was the most important to us. I understand it can be hard to get good help in remote areas so I brought my own cleaner and cloth with me after last year's visit. Long as the bedding was clean I could deal with the rest myself. The coffee table was in disrepair, the lighting very confusing and lacking. Windows to enjoy the stunning view, were filthy. I would have gone out to clean them myself but didn't want to draw attention trying to locate which room was ours from the outside and worry other guests in a privacy sense. Sofa and desk chair looked like they hadn't been steam cleaned in a very long time. The other lounge chairs were either stained or simply needed a wipe. The person that checked us out. Jose I believe was his name. We remembered him from last year. What a great person and amazing at his job!!
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