Papagayo Beach Hotel

Great resort on the beach front. We stayed just 2 nights before flying home. The resort itself is lovely. The only few issues we had was that our room wasn't ready on arrival, so we have to wait a few hours after checkin in time. This didn't bother us to much as we could relax around the pool while we waited. Once we received our key, we had problems accessing the room. I had to go back to the reception 3 times because each time the key didn't work. After check in we then had maintaince knocking on our door to check the aircon as well as the cleaners coming late in the afternoon to tidy the room when we were there. For the short few days we stayed, we were disturbed quite alot when in our room. The other issue was one of the Beach bars tried to short change us. We paid in dollars and they returned our change in their own currency, but gave us less than half back. This was quite disappointing as we didn't know if it was a genuine mistake or if they hope people don't notice when giving change back in their own currency? Overall the hotel and reception staff were very friendly and the rooms and views were beautiful. I think these small issues were maybe down to bad luck for us but we had a great stay nether the less.

Local maravilhoso, e tem um supermercado no complexo que atende as necessidades. Só precisaria ter um restaurante com pizzas e burguês para a noite

Das beste Resort auf Curacao Wir kommen schon seit Jahren ins Papa***o Beach Hotel. (Dieses Jahr war unser vierter Besuch!) Es ist ein exquisiter Betrieb mit klaren, modernen Zimmern, die wunderschön gestaltet sind. Das Personal ist durchweg freundlich und professionell. Das Beste ist, dass es direkt am Jan-Thiel-Strand liegt. Aktivitäten, Pools und Restaurants sind nur wenige Gehminuten entlang der Küste entfernt. Das Papa***o Beach Hotel ist hervorragend und wir planen, es 2023 wieder zu besuchen. Sehr zu empfehlen!

Liebte, dass es ein Lebensmittelgeschäft und ein richtiges Fitnessstudio gab. Glücklich, dass ich hierher gekommen bin

Die Lage der Restaurants zum Frühstück und Abendessen war nicht klar und etwas verwirrend. Das Hotelkonzept ist anders und wunderbar. Das Personal war sehr rücksichtsvoll und freundlich und das Anwesen und die Zimmer waren makellos und sauber und frisch.

Das Einchecken hat sehr lange gedauert. Ich bin mir nicht sicher, worauf ich gewartet habe, aber jeder Schritt dauerte ewig. Es war heiß und wir waren müde. Ein besseres "Willkommen" wäre schön gewesen. Ich bin es gewohnt, dass mir ein Getränk angeboten wird und dass die Mitarbeiter alles tun würden, um den Check-in schnell und einfach zu gestalten. Dann hatten wir auch eine sehr schlechte Erfahrung mit der Klimaanlage, die nicht funktionierte, und ich habe seit Tag 1 deswegen angerufen. Manchmal kam jemand, manchmal kam niemand. So oder so wurde es nie repariert und niemand schien es zu bedauern. Auf einer heißen Insel wie Curacao ist die Klimaanlage sehr wichtig, und eine nicht richtig funktionierende Klimaanlage machte unsere Nächte unangenehm.

Die Unterkunft war großartig! Wir hatten eine tägliche Reinigung unseres Zimmers und einen Handtuchwechsel. Rund um das Hotel gibt es eine großartige Auswahl an Speisen und sehr günstigen Preisen sowie einen Supermarkt und ein sehr gut ausgestattetes Fitnessstudio. Das einzig Negative, das ich sagen muss, ist, dass das Personal an der Rezeption nicht sehr kompetent ist und im Allgemeinen kein sehr guter Kundenservice. Sie müssen mit Geduld bewaffnet sein

My daughter and I just returned from a week at Papa***o to celebrate her 30th birthday. We enjoyed our stay. We upgraded from ocean-view to oceanfront and loved sitting on the balcony with that view. Restaurants on & near the property were decent & pricier than Mexico and Costa Rica. Rented a car upstairs at the hotel. Very affordable & easy option. The hotel property was nice if you just want to relax & not leave, but we were in search of better beach options. Grote Knip was well worth the hour drive & beautiful! Jan Thiel is right next door and it was fair, but very crowded. Hotel was well kept, staff was friendly, would definitely go back. We loved that there was a supermarket next door!

This hotel is a complex mixture of excellent physical facilities and failures in service that don't meet reasonable expectations for a property that positions itself as a 4-star hotel. Therefore, I'll divide my review separately into two areas. The room I had met the high expectations of the description, with a full ocean view, a nice balcony, good interior space, a comfortable bed, good shower with plenty of hot water. Issues with the service start at check-in. One is not informed that with different levels of deposit $100/$500 (with a pre-paid room) come different levels of service for incidentals, such as laundry - with the lower deposit, the laundry is not picked up or delivered to the room, but has to be notiated at the front desk, and paid separately. Surprisingly, the higher deposit cannot be arranged for _after_ check-in, as to simplify transactions during one's stay. More annoying, at check-in I was informed that for the duration of my week's stay the cost of a buffet breakfast at their beach club facility would be $21/day. And that was what I was charged for the first 3 days of my stay, when on the 4th day I was greeted at breakfast with the message "We've raised our prices, now you have to pay $26/day." It was only after I expressed my strong displeasure at the "bait and switch" that they honored the original price quote, but this left a bad taste in my mouth. Hence, overall a mixed experience.