Hotel le Palace des Neiges

服務一般，需要幫忙叫出租車都叫不到，還是讓其他的酒店幫忙叫到的。

Dieses Hotel liegt günstig am Jardin Alpin und war unsere erste Rückreise nach Courchevel seit 2020. Wir waren noch nie hier gewesen, aber sie waren bereit, 3 von uns für ein langes Wochenende mitzunehmen. Unser Prestige-Zimmer war geräumig und komfortabel und hatte vom Balkon aus eine angenehme, aber nicht weitreichende Aussicht. Das Einzelzimmer unserer Tochter war relativ klein, aber gemütlich eingerichtet. Enttäuschenderweise gab es in unserem Zimmer 3 nicht funktionierende Glühbirnen, wodurch der Lobbybereich sehr dunkel wurde. Wir haben das in der Lobby an der Rezeption gemeldet, aber es wurde während unseres Aufenthalts nicht behoben. Der Concierge-Schalter war hilfreich und effizient bei der Buchung unserer Taxitransfers vom und zum Flughafen Genf und beim Aussortieren von Skipässen. Der Skiraum war ausgezeichnet mit wirklich hilfsbereitem, freundlichem Personal und sehr guter Ausrüstung. Das Hotel hatte einen tollen Swimmingpool sowie ein Dampfbad und Saunen. Das Frühstücksbuffet mit einer Eier- und Crêpe-Bar war eines der besten, das wir je in einem Hotel in Courchevel hatten. Wir haben jeden Abend im Restaurant zu Abend gegessen und das Essen war ausgezeichnet, besonders die Fondues. Der Service war sehr auch sehr gut. Unsere einzige große Beschwerde war die Bar, in der die Musik so laut war, dass es praktisch unmöglich war, sich zu unterhalten. Angesichts des Altersdurchschnitts der Klientel im Hotel war die Musikauswahl eher überraschend. Sogar unsere Tochter hat sich über die Lautstärke der Musik beschwert. Wir konnten den Beat dieser Musik in unserem Schlafzimmer 3 Stockwerke höher hören. Es gab keinen ruhigen Bereich für diejenigen von uns, die keine Nachtclubmusik hören wollten. Dies ist das Einzige, was uns dazu bringen würde, uns für unsere nächste Reise woanders umzusehen.

Die Musik, auf die sie bestehen, ist eine langsame Folter. Ein DJ stellt seinen Laptop auf ein absolut gut aussehendes Klavier und spielt unendlich viel Schlacke. Der Bass dringt in die oberen Räume. Wir haben mit einer der wenigen anderen Gruppen im Hotel gesprochen und sie haben die Musik auch gehasst. Wir baten den DJ, die Rezeption und den Manager, die Musik zu stoppen, da wir die einzigen Leute im Barbereich waren. Sie lehnten ab, mit dem einzigen Zugeständnis, es leicht abzulehnen. Für wen glauben sie, dass sie die Musik spielen? Die einzige Person, die es genießen könnte, ist der DJ, der es über seine Kopfhörer hören könnte, ohne andere zu nerven.

You have to wait some times 15 to 20 minutes, hot water in the shower keep change some time it come very very hot , you have to leave the shower .

Having been disappointed when we went in Jan/Feb 2023, we returned in December 2023. Happily, we saw a great improvement across the board! Yannick and the team in the restaurant did a great job and the half board menu was so much better than the previous time. We ate very well for the whole week. The rooms all worked well without any of the heating issues we had last time, and the ski room and aprés-ski crepes and vin chaud were excellent, backed up by wonderful staff throughout. The music in the lounge was still a bit disappointing as the piano continues to be ignored in favour of a nightly DJ, but the music selection seemed better and less intrusive to conversation. The hotel has been purchased though and will be closed for at least two years for a complete refurbishment/rebuild. Having been coming here on and off since the 80s, we’re happy that our final time at the Palace was a happy one. Good luck and thank you to all the staff for making our last stay a memorable one.

Great location; friendly staff, excellent service

We had a great time in this hotel. The staff is very responsive, all our needs were taken care of. The location is very quiet but also very close to the activities by 5 min free shuttle. The breakfast is amazing. We also had a dinner in the hotel one time, it was very good. I highly recommend this hotel

For the price they charge the hotel is almost comically bad. Actually, let me rephrase this - the bar and restaurant were actually quite fine (if overpriced), and when we stayed there in early 2022 the nonsense with the DJ that other posters complain about had not yet happened; the swimming pool and sauna were also fine, if dated; but the real deal killer are the rooms and especially the bathrooms. Rooms were on the smaller side (in general, let alone for a near 1k price tag) and the bathrooms were absolutely 1980s-ridiculous - old, ugly tiles, wood that was swelling at every corner, and a shower that would alternate between ice cold and scalding hot (without notice, obviously...). I get that this used to be the Byblos, but oh man, those times are past; no glamor, just really old bathrooms. Never to go back to this place...

This is a hotel we’ve been coming to since the 80s when it was still Byblos. Even when it became Palace Des Neiges, it was excellent until 2020, which was the previous time we had come. Since then it has been taken over by a new group and standards have plummeted. Service: previously, as annual visitors booking multiple rooms, we were welcomed warmly. This time, check-in was terrible. We had always requested and received a particular room and this time they had no record of it. Each room now required a €1400 security hold, but did not accept Amex. After going to our rooms, we found several did not have working heating and needed to change. We were told going to other rooms would be extra, despite the fact that basics like heating weren’t working at all. Rooms: as stated above, we needed to change rooms for some of our party due to heating not functioning, or the rooms being much smaller than we had previously stayed in. Once in our rooms, some of us found that the showers would change temperature dramatically, and we’d suddenly be blasted with cold or hot water. In two rooms, the baths were missing plugs and this took a while to resolve. For those that tried to use the TVs, some found that they simply couldn’t get any channels in the evening. We had to report these concerns each time and the response times were slow. Restaurant: what used to be a highlight of staying here has become its weakest point. Staying on half board, there is only one dish included in the evening, or else dishes chosen from the menu usually require a supplement payable. None of this would necessarily be a problem except the quality of the food is now very low. One evening, the included dish was a salmon dish, but we were given the option of chicken. Some of us took salmon, the others, the chicken. The dishes were identical, including the unpleasant sauce, except for the protein. Lounge: what used to be a comfortable, warm, refined place to stay in the evening has lost all its charm due to the club music they now insist on playing loudly (another review has also mentioned this). The piano that used to be a wonderful accompaniment to some pre-dinner drinks is now just a table for the DJ’s decks. Additionally, the fireplace’s smoke blows back into the lounge making everything smoky. The smoking room is also poorly ventilated and usually too cold. With all the changes that have been made, there are a couple of good points: The ski-room is much improved, and the staff there are friendly and helpful (but I believe this is run separately to the hotel). The post-ski tea is nice, although you have to endure the club music. The rooms are cleaned and maintained very well. Emmanuel at the front desk was particularly friendly and helpful. Overall, this trip and all the changes/cost-cutting that have happened have soured our image of what used to be a highlight of our year. We will be looking at other places for next year.