Diaster from start to check out. Does not deserve 5 stars. Will never darken the door of This hotel ever again. Charged €6 for still water, over charged for a 3 course meal was not informed of the “supplement” charge for the steak NOT STATED ON THE MENU EITHER, was also told by a manager that the water is bought in hence the charge and we should have been offered Tap Water which we were not. Had a suprise planned for my partner to celebrate our anniversary and it was not in the room on arrival and the excuse was oh you had early check in, and that something was not read on the file correctly. Then the bath was broken in the room we stayed in and when we rang we were told did we put the stopper in??? Eventually we were given another room and only offered complimentary water. The only enjoyable part of this was the food. Yet they didn’t manage to get that right as a dessert order was messed up. Have stayed in 3 and 4 star hotels that had much better service
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