Essential by Dorint Art Cologne(The Deutz, a Tribute Portfolio Hotel)

Have stayed here multiple times on business trips but think this has been my last unfortunately. Positives: Good Location for the Messe/trade show hall Wi-fi was ok Staff seemed polite Negatives: Rooms are really scratched and marked and not cleaned properly, looking really run down. Small space in the room, bland and boring, no decor. Terrible soundproofing, can hear everything. No kettle or coffee machine in the room. I asked reception if I could take a coffee from the breakfast room even though I hadn't booked breakfast, she said 'sure' implying it would be free but I was charged when leaving. Area seemed a bit unsafe, lots of unsavoury looking guys hanging around outside. Bar wasn't open.

We did not have a great time in Dorint an der Messe Köln. First, I did not think that we were assigned to our booked room type. We have booked the superior room, however, the hotel gave us a room that was identical to a comfort room as shown on their website. The staff insisted that a superior room was given to us, but the size of the given room was clearly the same as the comfort room type. In addition, poor hygiene of the hotel restaurant was noticed. We had breakfast in the hotel for four days, in two of the four days, we saw a mouse crossing in the middle of the restaurant. Other customers and even the staff also noticed that. We were truly concerned about the hygiene for the catering area. I would appreciate if there comes any follow-up action for these problems. Thank you.

Have stayed here multiple times on business trips but think this has been my last unfortunately. Positives: Good Location for the Messe/trade show hall Wi-fi was ok Staff seemed polite Negatives: Rooms are really scratched and marked and not cleaned properly, looking really run down. Small space in the room, bland and boring, no decor. Terrible soundproofing, can hear everything. No kettle or coffee machine in the room. I asked reception if I could take a coffee from the breakfast room even though I hadn't booked breakfast, she said 'sure' implying it would be free but I was charged when leaving. Area seemed a bit unsafe, lots of unsavoury looking guys hanging around outside.

Very fresh, clean and big rooms. Breakfast ok but nothing for vegans. They changed towels every day even though they were hanging, which is not sustainable. 10 min walk to the Köln Messe.

I booked for 2 nights in the middle of November 2021. The photo in the booking looks great - the superior room. However, when I arrived at the hotel, the room type I was given looks exactly like the essential room (which is cheaper). The hotel staff was nice enough to check. And checked they did, but told me that the room I was given is indeed the superior room. They only relented and brought me to the correct room type when I showed them photos as marketed on the ******* page. That was then I was told that there is only one room in the entire hotel that looks like the photo marketed (room 94 on level 1). Everything was well until midnight when I realise that my heating system was not working. That was when I was informed that the hotel does not have heating at night, heating system would only restart the next day. I could not keep warm despite doubling up on the blankets. It was winter when I was at the hotel and I don't think it is appropriate hospitality to make the guests suffer in the cold at night in the middle of winter. And because I was told I could not check out that night, I requested to check out immediately the next morning and get a refund on my remaining night. However I was then told that I am not able to check out after 1 insufferable night and I would not get a refund on the remaining night I did not spend in the hotel For travellers who are budget conscious, the nearest train station is a good 20 mins away and the pathway is badly lit and not safe