Hotels mit Bar in Caloundra

Sowohl mein Sohn als auch ich haben unseren Aufenthalt hier absolut geliebt! Der Wasserpark war der Favorit meiner Söhne, denke, das war eine Selbstverständlichkeit. Alle Angestellten waren unglaublich und freundlich. Wir werden auf jeden Fall wieder hier übernachten!

We finally had the opportunity to meet a few wonderful hosts in person: Mariana, Ines and Jackson! They were most gracious, efficient, and definitely guest-focused! However (isn’t there always an “however”?) an issue occurred regarding a malfunction television set. This was reported on Sunday. 2 April; the engineer came to our room and confirmed the existence of the problem. He indicated he could not replace the television until Monday. We were not compensated for the missed night with a few round-about-reasons as to why not, e.g., 1) the rooms are individually owned and the owner had to be contacted to authorize the purchase of a new television which could not be done until Monday; 2) had we reported the issue earlier, a replacement television might have been available; 3) it was neither the fault nor the responsibility of the Rumba staff that the television failed; 4) the front desk did not have the authority to offer compensation. These “reasons” are interesting but did not address the root issue, namely we were denied benefit of the full amenities expected for the duration of our stay. Now, to a much larger issue and significantly more important: On Monday morning, 3 April, DESPITE OUR HAVING THE “DO NOT DISTURB” SIGN INDICATED ON OUR DOOR, THE ENGINEER DISREGARDED IT AND KNOCKED LOUDLY SEVERAL TIMES! When I opened the door he indicated he was there to install the new television. When I firmly pointed to the “do not disturb” sign that he did not respect, he repeated that he was there to install the new television. Needless to say, my wife and I were both very upset as we were still in our dressing gowns and were leisurely enjoying a cup of coffee on our balcony. This instance certainly ruined our stay!! The front desk staff did not even apologize for the intrusion. When checking out on Tuesday, 4 April, when I mentioned the violation of one of the most sacred policies of any hotelier (i.e., honour and respect the “Do Not Disturb” sign of the guest, then, and only then, were we told they were sorry but that the engineer was only doing his job☹ As a follow-up, I sent an email to the General Manager and he replied that the ”Do Not Disturb” sign was for housekeeping only -- so, beware that if you want an afternoon nap or merely want to be left alone, the ”Do Not Disturb” sign will NOT prevent an unwanted intrusion!

Wir blieben für eine Nacht, da es eine nahe Unterkünfte zu einer Verlobungsparty war. Unsere Freunde blieben bei den Oaks für zweimal den Preis. Die Zimmer waren sehr geräumig, leicht und breit. Eine sehr angenehme Überraschung. Fast identisch mit dem, was die Oaks waren, außer dass unsere Zimmer einen kleinen Balkon hatten. Personal war freundlich und einfach zu checken und zu checken. Wenn wir uns in Caloundra finden würde ich sicherlich hier wieder bleiben.

Wir hatten einen schönen kurzen Aufenthalt. Das Zimmer und der Kundenservice waren unglaublich. Das Frühstück war wunderschön direkt am Wasser. Super in der Nähe von Geschäften, Restaurants und dem Nachtquartier, was für einen schönen Abend sorgte. Kann es sehr empfehlen für einen Kurzurlaub, wenn Sie Ruhe suchen.

Disapointed that on arrival, we were given a piece of paper, (which we did not read until day 2), advising that the room would not be serviced daily, (by that time I had put the towels on the floor to be changed) only if you stayed for over a week then your room would be serviced after day 3 or 4, you can ask for clean towels but at a charge. Also you must remove rubbish and put it in the garbage room shute on leaving, otherwise your credit card would be charged. I have never experienced this in any hotel/motel, even 2-3 stars, resort any where else in the world. We stayed 4 days, on day 3 my husband asked for more toilet paper and clean towels, husband asked why our room had not been serviced, we were told, it was a studio appartment, reception was quite flippant, but agreed to the request, although did not replace either, had to go ask a second time, told we did not have to pay for the clean towels.

Hubby and I stayed here for a mini break away, we were here 2 minutes and the reception staff were rude and treated us like dirt, we were asked if we wanted to do an hour long presentation. Which went for over 2 hours and because we said we didn't want to buy into their ridiculous time share scheme, we were treated poorly by the staff, I will never stay here ever again as the rooms are outdated, and staff need attitude adjustments. Overall I would never waste my money to stay here.