Presidential Suites Lifestyle Cabarete - Room Only

Excellent location

El hotel era increíble, y los empleados muy atentos, lo único es que está bastante lejos del centro de Puerto Plata y del aeropuerto. Pero, la zona de Cabarete está muy bien , ya que hay bastante movimiento de extranjeros y mucha fiesta. En lo que respecta muy buen lugar. (PD: Hay poca oferta de Uber ) Si vais y hay un Uber con el nombre de Ever, es el mejorr ＜3

The property itself and the room were very good, and might even rate four stars. The exception is the fourth floor where we were first located (the fifth floor has the same problem). The room balcony faces the busiest and noisiest street in the Dominican Republic; it was impossible to use. After repeated requests and two nights we were moved to the third floor, which was much quieter and had a very pleasant balcony overlooking the back garden. The room was more than adequate. The staff service, however, was non-existent by design. Hotel staff never once entered or cleaned the room (we stayed 10 days). When I asked for clean towels I was referred to the desk; they informed me that for $5 US we could have the original towels replaced by clean ones. I refused. It was by any measure, one-star-hotel service. The management of this hotel is cheap beyond compare, and are turning a first class place into a beggarly bother, apparently trying to save a few bucks by not providing their customers with services that even roadside motels provide without question. What a shame and a wasted opportunity.

We were unaware that our room would not be cleaned unless we paid extra. We were given two towles for 3 nights and had to remove our trash on our own.

While we reserved a garden view, we were given a terribly loud road facing room. We did get garden view after raising our disgust. No housekeeping of any kind without additional costs. Would never ever stay there again.

Customer's service very awful! Their demeanor not welcome, uncomfortable. Checked out early after a staff unlocked and came into my room, even though I called aloud to wait! I am not dress,her response was, doing resport,nonsense ! Room occupied..Invade our privacy. Room very spacious and clean but that changed when I saw a roach on night table. Upon checking out, admin staff halt my taxi to check room inventory, really!!! No one want anything to steal.. they charged 15US to changed bedding and suply towel, clean room..unheard of! I would not recommend and ofcourse my last visit.

This is my second time here. I love the location and how secured it feels.

I had issues contacting the hotel since it was an international call. Not sure if it was bc of the international call I was having issues but even when I reached someone I was disconnected or they hung up on me so it was frustrating as it took a while to evn get a human every time I called. The short period of time I did speak to someone (less than ~10m) my carrier had charged me $54. I wish there was a toll free contact or another way to communicate with them. I called to confirm my booking and they told me they couldn't find it so I found myself going back n forth btwn ******* and them. ******* was able to confirm for me they have my booking so I called them back to confirm myself and they were then telling me they were finally booking my reservation after I had booked it over a month prior on *******. Fast-forward when I get there to check in they told me they couldn't find my reservation. At this point I am irate. They eventually find it but I shouldn't have to deal with that after all the confirmation efforts I made. Not the first time booking on ******* so it sounds like the resorts fault. My stay was about 3 days. There were some things I wasn't accustom to when I got there. They mentioned I wld only get 1 room key and no additional towels and if I requested any more I would be charged. So the policies were slightly different from my expectations. Other than that, my room was nice. There was a bit of grime on the faucet and shower handle. Cleanliness could be improved

I booked 2 rooms back in 2018 and then booked 10 rooms in 2019. It was such a great ALL INCLUSIVE Resort, especially the pool side snack bar!!! Now its only the room and access to the pool. They offer food packages but we refused to pay $20 per person for eggs, toast and a cup of coffee. We walked for about 5 mins to a nearby spot and purchased pancakes, scrambled eggs with toast, Avocado toast with a bowl of fruits and two cups of coffee for only $16!!! I may return because we really like the accommodations (room was spacious and clean) but maybe admin will understand that they will continue to lose money if they don’t atleast include breakfast. Oh another downside was the noise from the traffic outside especially the motorcycles.