T_Giesmann
5. Oktober 2021
This hotel is the worst place we have stayed ever. The first night, we found a live mouse in the room, and when delivered to reception, they didn't seem to care much about it. The bed was hard and uncomfortable, with the thinnest maddress we have ever slept on. Breakfast was the best part of the stay, and on it's own, it was uninspiring at the most. Cleaning was horrible. We used the "Please make up room" sign, as a lid on the glass we caught the mouse in, on the first night, so we couldn't ask for cleaning the second day. Cleaning on the third day, apparently meant emptying the trash, but no making up bed, dusting or vacuuming. Third day - we stayed in, so cleaning wasn't done. Day four, the cleaning managed to vacuum, for the first time since arrival, but our dirty glasses that we placed on top of the trash can, was still not changed, but just set aside, to empty the trash. Parking was a race for parking spaces every afternoon, and with no restaurant in the hotel, we could not get parking when we had been out to dinner, and had to spend an hour looking for public payed parking. We checked out two nights before our stay ended, with no refund other than our deposit, that we had to argue for, as cleaning had noted that we shouldn't have it back, because we apparently had been too messy in the room? And the prepayed fee for our dogs, for the remaining nights. All but one af the staff knows little to no English, so communicating about our complaints were difficult at best.
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