Sonesta Select Bettendorf

good low priced option. rooms well appointed, clean, comfortable. grounds need some care, e.g., cigarette butler by door in pieces with butts scattered, outside door key-lock non-functioning. Room was nicely quiet in face of good occupancy based on number of cars in lot.

First, 3:30, and my room wasn't ready. Gave me another room, had a 4:00 event. Second, the front desk gal was hard to understand, I had her repeat several times. Accent, Very soft voice. She needs to speak UP. Third, She gave me my card... no directions as to where my room was.....I looked at her a couple seconds, finally asked where my room was, SHE POINTED!!!!!😐😑. Fourth, no extra TP, or kleenex, ran out and had to use TP.....sparingly as very little left on roll. Tried calling front desk 3 times starting at 7:30, no answer!!!!!! Room was clean, bed was very comfortable, nice and Quiet. I give housekeeping a 5, front desk 1. I will come back, with my own TP and kleenex😊

There was no service. When I arrived (1) cleaning person for a 3 level Hotel. I had to wait to check in. No swimming pool, breakfast as advertised. They did have coffee but it was cold. Hallways, elevator were dirty and carpet was stained very bad. My tub would not drain. It had hair in the bottom of the tub. Had to ask for toilet paper after 1 day.

Have stayed at this location several times. Last year breakfast was great for a Continental breakfast. Typical choices of eggs, sausage in warmers, and a pancake machine that in theory is awesome but wasn't quick and required staff to change batter, they had Greek yogurt, fruit, bagels etc. I appreciated they had lactose free milk as an option. Then last several months they said they frequently would say they are waiting on weekend shipment so it was cereal, bagels, apples kind of deal. This last stay it looks like they may have gotten new owners? Being an early riser I went to see if they had hot coffee an hour before breakfast hours, they had yesterday's, as well as over flowing trash, filthy tables, leftover bagels. The only thing that came out after was coffee, because front desk was kind enough to make it, previous bagels and 8 half defrosted muffins. This stay all trashes were overfilled, check in and man working 3 rd shift weren't friendly, morning lady with coffee was stellar, I recognized her from previous stay. Room was clean, beds were comfortable. Common woman's restroom was trashed, I waited and walked back to my room. For the price, if they fixed previous mentioned problems, would have been a great deal. It looks like they are transitioning management of some sort but unfriendly staff and gross common areas is ridiculous. We will stay here again in the near future and hoping new management takes roles seriously and this doesn't become another super 8

Check in was smooth and easy. We had issues with the drain in our bathtub that we were told could not be resolved due to management. We found that the jacuzzi was not operational, and they have discontinued hot breakfast. These were all things that we were looking forward to and a reason. We booked the hotel. We will not come back.

The hotel is modern looking and clean. The breakfast was lacking, bagels only, and one of the outside door locks was jammed up. Otherwise excellent!

When we checked in at 3:45pm we were told our room that we had pre booked and paid for was not ready and had to be put in a room with two queens. Also at that time we were then told there would be no breakfast since their truck did not deliver food. At this point they should have discounted out room! We were assured there would be coffee in the morning. In the morning my husband kept checking the front desk from 6:45am until 8:30 am, and no one was manning the front desk at all! This seems like a major safety issue! They need to get there act together!

It worked for me as a clean, quiet, and easy to find place for the night. Staff was completely good. However, since staffing levels appeared low (like most places seem to be these days) there was quite a wait for front desk service at check in & out, as well as when I stopped to ask a question. 4 stars on this point as if it is important to a reader, you should know. I didn't mark down because I didn't need a breakfast, and it didn't affect me. However, I am pretty sure that the site said it included a breakfast. Although there is a nice eating area and what looks as if it would be more than continental service, at 0855 when I checked out there was no indication that a breakfast existed -- nobody in the area, no food, no dirty tables. There were a number of empty water bottles in the trash can I used, but that was all.

Easy check in wit professional staff, the room could of been a bit cleaner. Overal a 3 out of 5. Id stsy again as this is only 1 og ny many other times staying with them.