Firstly, there were few outside lights and none above our door causing me to trip and fall
Our room hadn't been cleaned well at all. The last person's soap was in the shower. Floors had crumbs all over. Wall outlets didn't work. The smell of musty mildew slapped you in the face when you opened the door.
Mostly and worst was the mattress. It had absolutely no support under it and pretty much did a V in the middle. We might have gotten 2 hours of sleep.
If there were any other hotels near, we would have left
It's also only attended during business hours, so there is no one there to even change your room after hours
The front desk keeper was extremely kind and didn't charge us when I told her all of this, but I would have much rather had a decent bed and gladly paid the bill. She also didn't seem surprised though.
I'm not super picky and I don't need perfection, but I would like a comfortable bed and not to walk on someone else's leftover dinner crumbs
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