Every Hotels in Thailand would be more than happy to welcome back their regular guests especially when they have made a bad impression with the guests during the last stay. By wholeheartedly inviting the guests back to the establishment shows their genuinity in making amends by providing a service recovery and thus receiving a more positive review or feedback from the guests upon check out. This is however; not the case in this hotel! The Manager- Jinnie with her misplaced pride and self-importance which clearly supersede her credibility. Decided to turn around and spit it back into my face when I tried to book with them again. I thought I could replace my last review with a more positive one if “All’s Well That Ends Well”. It never occurred to her diminutive experience that if she had invited me back with a warmth welcome, the negative review would be replaced by a more positive review but instead she harboured a grudge towards her guests and contemptuously rejected my booking! Shameful! Now, I know why there are so many negative guests reviews about her are true! She’s definitely NOT for the Hospitality business! Rather she’s a liability, not an asset. Her incapabilities in not being able to differentiate between a business and her fragile ego is not in the interest of any hospitality business! So my advice to all travellers, give this place a miss, it’s just not worth all the grievances that you eventually have to put up with!
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