I thought we were paying for a 5 star hotel but these one is more like a 3 star one. We were in the family select sector which it is supposed to be the best. Well, it’s not or in other words is the best they have. Our room was supposed to be garden view but instead was a wall of mud and a fence. The jacuzzi was broken and dirty water came out. Room service never cleaned our shower. In family select there is only ONE restaurant and every day and night they offered the SAME menu. The second option is the pool bar with limited hours. The pool is small but at least water is warm. The staff of the kids club make you feel like you are bothering them if you leave your kids when there is no activity plan with them (and they insist that you go to their activity in the pool area). Every time I picked my kids they were watching a movie.
The service especially at the restaurants is VERY slow. It can take you 1.5 hours for lunch or dinner and you will be lucky if the appetizer arrives before the entree.
Cocktails are poor qu. Not real fruit or pulp. Just the cheapest option they could offer you.
Nobody informs you what the hotel has to offer you. On our last day we learnt that there are free boogie boards but you have to go to the other hotel beach to use them. Everything is in the other hotel, connected to family selection so prepare to walk a lot. Even if you want a snack at 5.30 pm because the pool bar/ restaurant closes at 6 but they (servers) don’t allow you to order after 5.30 pm.
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