Le Regence-New

Rick Steves recommended this hotel 24 years ago. I came back last Sep 2023 and the room we had was ok. The management has changed now owned by Eric and Valerie. On our 2nd day, we requested not to have our room cleaned hoping we had the option to get towels anytime. We informed Eric in the morning we left for Les Baux that we don't want our room cleaned since they don't have those door hangers. However, that night when we came back, my husband requested for toilet paper and extra towels. Eric gave him the toiler paper but not the towels. So I came down and as soon as I tried to request or say something, Eric got so upset, started talking in French saying "Merde", stood up angrily and kept talking in French from the time he went up to get the towels to the time he got back to the front desk. I watch French movies and I know what that word means. What a rude receptionist/owner! It was a very simple request and he was disrespectful. I paid the hotel fees. I did not deserve this kind of trea**ent. Their excuse is it's a mom and pop hotel and someone has to stay in the front desk and the cleaners come in during the day. The solution should have been to always have towels in hand in the private room next to the front desk. Normally hotels will give you towels no questions asked. Don't they know that guests can request towels any time? This owner was unkind and unfriendly. Never will I go to this hotel anymore based on my last experience.

Good hotel in a convenient location between the station and the old town. The management were a friendly couple who made us feel welcome and gave us tips on what to see and where to eat in Arles. Our twin room was comfortable with a beautiful view over the river Rhone. Breakfast was good. Very good value for money for one night.

We were boarding a riverboat the next day, so stayed just one night at this small hotel close to both the train station and our boat, so we didn’t have to pull our cases too far. The hotel is run by a pleasant man and wife who were always available to answer our questions. Our room although small was very clean and comfortable. Next morning we enjoyed an excellent breakfast. We would recommend Le Residence as an ideally situated hotel.

Small family-run hotel in a wonderful location overlooking the river in Arles. Slightly old-fashioned in presentation but comfortable and clean. The owners were very accommodating and helpful.

Lovely view across the river. Very friendly owners. Set in very quiet location.

Everything I could hope for in a 2 week long base for exploring Provence. Located within easy walking distance from the train station as well as the historic and artistic sites of this ancient city. The couple operating the place were very friendly, personable and encouraged my efforts to speak French and jumped in with their English when needed. I was provided with a clean, comfortable and affordable room with a view overlooking the Rhone River.

My wife and I stayed 3 nights in this 2* hotel located 500m south of the Arles station. We arrived after 2PM, meeting our nice hostess, who checked on our reserved room, then advanced the key card and showed us the newly carpeted stairs up to the 2nd floor. Room #15 opened to a tight carpeted hall passing a nice bathroom with a curtained tub shower, a closet, to the well lighted bedroom with a very comfortable queen bed, 3 chairs, small table with a hot pot and a nice sized TV with channel guide and BBC in English. A large insulated window opened to a quiet lane and overlooked the Rhone’s cruise port. The AC and heat registers were not needed. This impeccably clean 16 room family run hotel has a Utile grocery 200m south, a large Monoprix 200m northeast with several restaurants and a boulangerie 1 block over. Perfect spot for a photo like “Starry Nights over the Rhone” painted just 100m away in 1888.