Swissôtel Wellness Resort Alatau Almaty

Probably the worst Swiss I was staying in so far. Cons: Poor breakfast, level of service and amenities is barely a 4 star. Super slow stuff, you have to ask many times for same things with no response , stuff wasn’t very friendly, we didn’t felt welcomed. No spoons in a room , we asked for bathrobe for a child and didn’t get one in 2 days. Very small kids club for such a big hotel. Pros: Beautifully designed new hotel, clean, great location and nice view. Barbeque restaurant by the lake was beautiful too, nice pools and spas. Great surroundings with forest and nature

The hotel was very affordable with very good breakfast. Near a shopping center as well.

Location is in the fron of city, far away from airport. To the ciry centrum id will go in morning till 10a than will be in tradic and will go 1-2 hours. Room new with comfortable beds, but i recomend book the cheapest rooms, because deluxe (50sqr) are about nothing, just alot of free space. Maybe if you will do some party in the room for 5-10 people. Room design very simpe compere with ankther hotel where i was. Food very my tasty. In breakfast were a lot of vegetables, deuits, sweets and etc… No welcome drink, 80% staff looked for very strange, unfriendly and not plesure. Spa big, steamed bath with canalizatiom smell…

We had a great stay . The outdoor landscape was amazing . Everything was perfect.

Really loved this hotel! Had very peaceful and joyful stay. Hotel rooms and view just a-ma-zing!!! 11/10. The territory of the hotel is hug, which includes golf course and tennis play area, not to forget lake which located inside the area! Serene and relaxing environment! Slightly far from the city, but definitely recommend. Minimum for 2 night!!!

the surroundings of this hotel is super and the price is very valuable. every staff is friendly.

Most bad Swissotel in the world

Location is a little way out of hustle and bustle of main city. Room was clean with nice balcony. Shame no bath :(

很喜歡這家酒店 每一次回來這裏休假