Hotels in der Nähe von Fernsehturm Almaty, Almaty

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

Ich mag dieses Hotel wirklich. Obwohl das Aussehen des Hotels nicht sehr schön ist und es keinen Luxushall gibt (nicht gar nicht), ist es ein tolles, wunderschönes Hotel im Zentrum. Alle Attraktionen, der grüne Markt, der Regierungs-/Republikplatz des Memorials von Sheffield und direkt im Zentrum von Restaurants und Bars von Almatu erreichen können. Dieses Hotel ist neu dekoriert, ruhig, sauber, freundlich und wertvoll. Luxus oder Überraschung hier? Nichts, aber es ist ein sehr gutes kleines Hotel, das eine schöne, warme und zivilisierte Stadt erkunden und genießen kann. Dieses Hotel empfehle ich sehr, auch auf der Liste der Unterkunft in meiner Zukunft zu sein.

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

酒店環境特別好，乾淨衞生，老闆人特別暖心🥰出行很方便，服務特別周到

Отель очень красив изнутри. Но номера ужасны. Очень уставший ремонт. Сервис тоже плохой. Не советую. Соотношение цены и качества очень низкое

Ich kam in der Mitte der Nacht, und konnte nicht für das Zimmer zahlen, weil beide meiner Kreditkarten abgelehnt wurden, weil ich keine PIN hatte. Das Personal war sympathisch und gab mir das Zimmer trotzdem. Am Morgen musste ich meine US-Banken anrufen und beide sagten, dass sie keine PINs für Karten mit Chips ausgeben, so dass sie nicht helfen konnten. So musste ich nach einem ATM gehen und die Maximumszulässige auf zwei verschiedenen Debitkarten zurückziehen. Das war kaum genug, um die Rechnung zu decken, aber ich konnte nach einer bestimmten Menge von Stress bezahlen. Das Zimmer selbst war modern und komfortabel. Meine einzige Beschwerde war, dass die Badewanne und die Fliesen matt schwarz sind, und die Lichter rund um den Spiegel nicht hell genug waren, um das Shaving einfach zu machen. Das Frühstück und das Abendessen im Restaurant auf der Website waren durchschnittlich. Ich würde feststellen, dass ich nie eine PIN bei irgendeinem anderen Betrieb in Almaty benötigt habe, noch in anderen Städten in der Region, als ich ohne Ausgabe reiste und Kreditkarten verwendete.

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

Strategische Lage, Spazierweiterung zum Mega Shopping Mall, durch den öffentlichen Verkehr zugänglich und Hilfe-Desk ist schön und wir können in Englisch kommunizieren.

Отель Алматы У отеля есть большая парковка, расположен отель относительно близко к центру. Брала отель ради бассейна. Работали удалённо, по московскому времени, думала ходить плавать утром. Пришла, а он на ремонте. Воды нет, чистят. Снимали на 5 дней, его залили в поседений день и вода отстаивалась (не ходила проверять, так сказали). Если бы знала заранее - не бронировала бы. Тренажёрный зал в ужасном состоянии, маленький. Хороший хаммам и сауна. Полотенца просят брать свои из номера, хотя они есть в спа-зоне. Около отеля расположена бензоколонка. Сумасшедшие женщины кассиры круглосуточно в мегафон орут клиентам советы. Даже ночью! То, что они находятся под окнами жилого дома и отеля, их не смущает. В одну из ночей в соседний номер пришли девочки по вызову. Стучались к нам в номер в 3 часа ночи, потом со смехом ушли, что перепутали. Очень было весело им, видимо. Помимо шумного соседа в номере был постоянный шум в канализации, как будто насос работал. Завтраки хорошие, разнообразные, но не хватило десертов или булочек - все круассаны какие-то залежалые. Попробовали пообедать один раз в отеле. Дорого, долго готовили. Апероль принесли почти без самого апероля, как шампанское с соком. Интернет иногда пропадал минут на 5, что некомфортно для удалённой работы. От отеля остались неприятные воспоминания, ни за что бы не поехала второй раз.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo