Finde Hotels mit Badewannen in Almaty

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

Das Zimmer ist klein, die Einrichtungen alt und es fühlt sich sehr sowjetisch an. Das Frühstück war großartig und die umliegenden Gebäude waren so schön, dass ich das Gefühl hatte, in der Blütezeit der Sowjetunion zu sein. Nach dem Schnee ist die Landschaft besser und die Bar gegenüber ist schön. Ausstattung: OK Gesundheit: gut Umgebung: wunderschön guter Service

The best and the most expensive hotel in Almaty. Service is perfect, staff try to help in all questions. Breakfast huge and tasty, there is everything, even common quail eggs… Rooms big and have nice views to city or mountais. Gym is very good too. Pool not big but enough good, sauna just separate in mans and womans changing rooms.

Gutes Zimmer, mehr Ausstattung als erwartet für einen Ibis einschließlich Kleidung und Slips. Kleines modernes Badezimmer. Es ist ein neues Hotel, aber einige Ausstattung zeigen bereits Trage und Tränen, zum Beispiel der Toilettenpapierhalter kommt von der Wand. Ich mag die filtrierten Wasserstationen für endlose Füllungen Ihres gelieferten Karaffe. Große Lage, Geschäfte und Restaurants überall. Gute Fitness und große moderne Sauna. Hilfsbereites Personal bietet einen guten Service und sprechen Englisch. Das Restaurant ”Line Brew” beigefügt hat leckeres Essen zu sehr vernünftigen Preisen. Frühstücksbuffet ist eine Standardauswahl. Gutwert und empfohlen.

Sehr schönes Hotel. Dekoration ist neu. Lage ist bequem. Empfangs- und Konzernbedienung sind enthusiastisch und sehr hilfsbereit. Bett ist komfortabel. Klimaanlage ist gut. Sehr gutes Hotel. Dekorieren Sie die neue Liege, die Lage ist sehr bequem, die Rezeption und die Gepäckmitarbeiter sind sehr freundlich und gerne zu helfen. Die Betten sind komfortabel, die Klimaanlage ist auch sehr komfortabel, kein Lärm.

Die Interkontinental Almaty sah bei unserer Ankunft auf eigene Weise beeindruckend aus. Wir hatten ein gutes Willkommen und wir wurden als IHG Diamond Ambassador Mitglieder anerkannt und erzählten, dass wir aus dem Premium Room, das wir reserviert haben, aufgerüstet worden waren. Wir reisen mit einem Glaslift nach unserem Boden, der uns große Aussichten auf das riesige Atrium gab. Das Zimmer war geräumig, aber wir erhielten nicht die Erhöhung, die wir versprochen wurden, aber nicht ein großes Problem, weil es schön dekoriert war und es gab große Aussichten auf die Umgebung und die Berge in der Entfernung. Es gab eine komplimentäre verbesserte Fruchtplatte auf dem Kaffee, der sehr geschätzt wurde. Das Badezimmer war gut mit einer mächtigen Dusche und großer Badezimmer, Wand montierte Seife-Dispenser wurden geliefert. Wir hatten Zugang zum Club Lounge und fanden es sehr beeindruckend. Die Lounge war gut eingerichtet und verfügte über ein schönes Angebot an Nahrungsmitteln und Getränken, das über den ganzen Tag mit einem großzügigen Angebot während der Cocktailstunde, wo eine schöne Auswahl an heißen Gerichten angeboten wurde. Wir genossen unsere Unterkunft im Hotel, es war kurz von der Stadtmitte entfernt, die Einrichtungen waren oben und die Mitarbeiter, mit denen wir in Kontakt kamen, waren professionell und annähernd.

Großes Hotel in einer großen Lage. Zimmer sind groß genug und sauber. Das Restaurant vor Ort kocht gutes Essen, aber das Wartepersonal spricht nicht viel Englisch, so dass Sie noch Wasser erhalten können, wenn Sie um Wasser bitten.