Hotels mit Bergblick in Almaty

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

Ausgezeichnete Lage des Hotels! Eine chique Aussicht auf den Balkon und Tag und Nacht! Am Morgen des April singen Lachsen. Der Halle und die Eingangsgruppe sind schön stilvoll modern. Zimmer sind nicht sehr. Kleine Fläche, alte, aber ganze Möbel, Wäschekarton, unmoderne Tasche, alte Handtücher, mit Chips. Es gibt keinen Schrank im Kleidungskabine - Dinge, die nirgendwo angebracht werden, nur 2 Hänge. Bett ist normal sauber. Es gibt Teepott, Tassen, Tee und Zucker. Das Wasser 0.5 wird täglich gebracht. Minibar - ich hatte den ganzen Kühlschrank, die Kollegen - leer. Auf Anfrage, denke ich, wird es bringen. Glattzimmer nur 2. Auf 6 und 7 Etagen. Auf 7 Etagen sehr dunkel Licht - Sie sind fast glatt auf einem Touch. Für ein solches großes Hotel wäre es wenig. Aber für 7 Tage Aufenthalt - ich stand nicht in der Linie im Hüfte. Trainer, Sauna, Pool sind nicht verfügbar. Und es ist ein großes minus Hotel. Frühstück im Zina Restaurant sind sehr vielfältig und lecker. Kashi, die Creep ist wunderschön. Es gibt frische Gemüse, Salate, Tarpaulins, etc. Es gibt auch ernste Gerichte: Mantas, Fleisch, gebackene Kartoffeln. Die Backe ist meist lecker. Aber manchmal serviert man Kuchen, drei oder vier Tage Zucker. Sie sind bereits oakig. Für die Vielfalt können Sie in diesem Hotel auf häufigen Reisen einmal im Jahr übernachten.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

Das Zimmer ist klein, die Einrichtungen alt und es fühlt sich sehr sowjetisch an. Das Frühstück war großartig und die umliegenden Gebäude waren so schön, dass ich das Gefühl hatte, in der Blütezeit der Sowjetunion zu sein. Nach dem Schnee ist die Landschaft besser und die Bar gegenüber ist schön. Ausstattung: OK Gesundheit: gut Umgebung: wunderschön guter Service

The best and the most expensive hotel in Almaty. Service is perfect, staff try to help in all questions. Breakfast huge and tasty, there is everything, even common quail eggs… Rooms big and have nice views to city or mountais. Gym is very good too. Pool not big but enough good, sauna just separate in mans and womans changing rooms.

There were 36 of us who came to take part in the forum exhibition. As the coordinator of the group, I can say that all our issues were resolved in a timely and competent manner. The hotel is located within walking distance from the exhibition pavilion, which helped us to avoid city traffic jams. A five-minute morning walk is refreshing. A very varied breakfast is included in the accommodation. Fresh and clean bed linen, comfortable beds are what you need after a long day on your feet. The most important thing for me personally is the presence of a kettle and drinking water in the room - I like to make tea in the evening and watch the news on TV. We recommend this hotel for working people, especially those who came to the Atakent exhibition.

Im Allgemeinen ist das Hotel selbst nicht schlecht genug, Zimmer mit frischem Reparatur und Ausrüstung sind normal (alles gibt es). Alles andere natürlich ruhige Schreck: Wenn die Siedlung nicht war, gab es keine Karte, um das Zimmer zu öffnen! Scham! Wir wurden gefragt, ob Sie die Tür zum Zimmer öffnen und Sie bis zum Tra ohne den Schlüssel verlassen würden, würden Sie nicht irgendwo gehen? :) PERSONAL UPER!!! Dann gab es nur ein Handtuch, nur ein Slipper, etc. , wie ist es möglich, wenn die Geschäftsleitung sieht, dass die Buchung für zwei bezahlt wird??? Personal ständig auf dem Aufzug rollen, warten auf den Aufzug im Hotel einfach nicht möglich (Wandern!) Insgesamt, Einstellung gegenüber dem Kunden NIKAKOE! In der letzten und wichtigsten und schrecklichsten - es ist sicherlich die STRADE im Hotel, die BOSE-Headphones direkt aus dem Tasche mit allen Kreuzungen gestohlen, bemerkte es bereits im Flugzeug, als er beschlossen, den Film zu sehen, Aber die Klangtelefone in der Tasche waren nicht! Frühstück und das Essen im Hotel - Voll von Nüsse! Als Ergebnis bedauerten sie einfach, dass sie sich niedergelassen und Grand Mildom gewählt haben, keine Empfehlung für zukünftige Besucher!