I don’t know where to start, this hotel really ruined our holiday. DO NOT STAY HERE- only advice I can give. After being shown our room we were thoroughly disappointed, it is FALSE ADVERTISING to say the least. The room was tiny, we booked a DOUBLE room with a DOUBLE bed which when booking, the pictures showed a double bed. We were greeted with two single beds which I must add- extremely uncomfortable! The air con didn’t work nor did the TV! We went and spoke to reception, we explained we weren’t happy to the receptionist, who actually was extremely rude, and done nothing. We then spoke to our holiday rep who told us he will get our room changed… well he tried his best but they would not change us unless we paid more! but they at least fixed the air con, however still very unhappy with the room as we paid a lot of money. The food… is shocking, not much of a selection at all! We ended up eating and drinking out all the time, as the only all inclusive alcoholic drink we could really drink was beer! So after spending all that money to go all inclusive, we ended up spending a bomb eating and drinking elsewhere just so we could get a decent bit of grub! All the other reviews comment on how poor the food is so why they haven’t done anything about it I don’t know! Everything is dirty! I mean everything, so if you wanted a cup of water or juice from the machine the cups were filthy and put you off drinking from them. The table clothes on nearly every table at every meal time were filthy. The whole week stay we only had the cleaners come in once, when our lights were left on for them to come they were coming late in the evening which is when we come back to get ready, so they said they would come back tomorrow, even though they had all day to clean the room! The towels/blankets were stained and dirty, put you off using them. The smell in our room smelt of sewage daily- was gross! We had to pay for Wi-Fi, this was not explained anywhere the only free Wi-Fi they have is in the lobby area- bit of a joke when you pay all that money they can’t even provide decent internet! Please take my advice, spend the extra hundred or couple of hundred to stay elsewhere and get a good experience, because you won’t get that at this hotel it really ruined our holiday, they say the staff helped well we spoke to at least two members and they didn’t help at all! You will end up spending so much more by eating and drinking out all the time like we did, and on Wi-Fi, when there will be other hotels in the area which might cost a bit more originally but you will have a much better experience and it will work out cheaper in the long run, we will not recommend this hotel to anyone and will be leaving this review everywhere possible!
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