Thermen-Hotels in Pahang, Malaysia

We went for a staycation with small kids. Purposely chosen this hotel for their Onsen Experience. We enjoyed the Onsen facilities, and its suitable for kids as well. Rooms are generally clean. However the shower pressure can be improved. The staffs are very polite and patient to our queries too. The downside of this hotel is the parking is in another tower. The hotel other facilities such as swimming pool, restaurants, playground are also in a separate tower. Altho its within walking distance, the hassle of walking from one tower to another, switching betweens lift is not convenient especially if your're carrying alot of stuff and during peak hours.

NOT recommend to book here. Location wise is not so strategic, 10KM away from Genting Sempah, 10KM away from Bentong town, road to both town is SUPER bad due to ECRL, and SUPER dark and dangerous at night. For customer service, i requested TWICE for TOWEL (Even promose to pay), house keeping doesnt respond at all, totall ignore me. WIFI at ROOM is TOTALLY DOWN, mobile network is TOTALL DOWN too. Room cleanliness is ok. Facilities is ok. Breakfast is included. Hot Spring Pool not bad.

The hotel is situated in an ideal location, surrounded by beautiful scenery and a relaxing ambiance, making it a perfect getaway for travelers seeking a picturesque environment. The decor throughout the hotel is exquisite, with a delightful lavender color scheme and thematic touches that create a calming, cohesive atmosphere. Additionally, the hotel provides excellent facilities that cater to a wide range of guest needs, enhancing overall comfort and convenience. Enhanced warmth communications and more amicable demeanor from the counter and kitchen bar workers could improve service quality, thereby enriching the tourist experience and creating a greater sense of welcome and appreciation.

The cleanliness was quite good. Staff was also very polite. The sound proofing was quite bad, very noisy both from fellow hotel neighbours and also from cars driving in the street below.