Thermen-Hotels in Präfektur Niigata, Japan

Lotte Arai Resort offers an exceptional experience for those seeking breathtaking views and excellent skiing opportunities. The resort’s stunning surroundings and convenient location make it an ideal destination for winter enthusiasts.

This hotel rule requests earlier check out time about 10.00am , and charge 4000Yen per hour for extended..normally it should be 11:00 to 12:00 If u play ski or snow in the morning time ..mean that you will be charged...hotel is quite old ..room is big

1. There’s pickup and dropoff for Echigo stn  2. No shoes allowed beyond the hotel entrance 3. Front desk have a local Japanese staff that can speak English. Pretend to be nice not. Anything else , he will tell you don’t know. Go find yourself. Besides selling tickets that he will earn money. You’ll get no information from him 4. 1st day check-in, my in room hot spring tub is slimy n dirty stained wil algae. I scrub a lot out and took video. Same Japanese man came and nothing. Till I show him the algae I’ve scrub and the video, he kept quiet. Housekeeping do scrub off within 30mins 5. Breakfast is same everyday 6. Dinner, slight changes but still 99% same. 7. Child meal is hopeless.  Stayed for 5nights, same meals daily.  8. Want to bring a cake to dinner to celebrate my Daughters Birthday, we were forbidden to do so. Nothing besides what they bring to you.  9. Onsen was good 10. Basic ice cream treats.  11. Simple ramen in the evening Hotel is too rigid. It’s really expensive during our visits. The rules at dining and the same meals daily, it’s unbearable. Kids have nothing much to eat For the price, I’ll not stay in this rigid property. Many other Ryokan resort for lesser price and better options. It’s not ski in ski out and yet price are too high.

Is a PERFECT get away for family and friends. Excellence value for money package with great dinner menus and setting. Room is spacious and functional. Beautiful outdoor onsen. Near all the famous skiing area. The only set back is the usage of lobby at nite, on the 16/1/25 we are allowed to use till 12am. Yet on the 17/1/25 night, the front office staff come over our sitting area and turn of the light despite is only ard 10pm and he is aware we are chit chatting and having a drink there... This really surprise everyone. The rest of the hotel staff is friendly and approachable. Except the guys working on night shift 17/1/25, I assume in the front office,.

บรรยากาศดูชนบท เงียบเหมาะแก่การพักผ่อน อาหารดี บริการดี ตอนกลับหิม่ะลง ทางโรงแรมจัดรถมาส่งให้ที่สถานีรถไฟ บริการเยี่ยมครับ

Hotel with hot spring and others facilities like swimming pool and gym room. Room are big enough for 3-4 persons. Location a bit far from town if with car no issue at all. Hotel do provide bus but time limited till 6pm. All staffs could not speak English so communication was an issue if you request something.

酒店帶温泉，玩雪樂園，班車來回上國滑雪場。滑完雪泡個温泉真的太舒服了。 交通有班車，離湯澤站45分鐘車程，稍微有點遠，但是東京附近滑雪的最佳選擇之一了。 員工英語真的不咋地，交流起來….和東京的差距蠻大的。不會都很友善，我很喜歡。因為不是啥景點，估計來這兒的也沒啥外國人來這兒住的緣故吧。

This place feels in between a hotel and a ryokan. We requested for a pick up from a ski hill using Whatsapp and it was seamless. Our room was spacious and comfortable.

Great place to get away from your busy mindset. Very good views, you can hear the waves and feel the sea breeze. Room has all the basic stuff and they even put cold water with ice for you. Onsen is pleasantly nice and quiet. Staff are attentive and will make effort for you to feel welcome. Great for families, food is very good too. Small rant, no washing machine to use. Cheers.