Thermen-Hotels in Jawa Timur, Indonesien

Der Hotelservice war sehr gut, allerdings gab es beim Frühstück Fliegen. Das Frühstück selbst war jedoch ausgezeichnet, sauber und hygienisch. Man konnte in der Küche Wasserflaschen kaufen. Die Zimmer waren geräumig und hell, und man half uns mit dem Gepäck.

Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%. My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished. I feel that the staff put on a brave face and they are professional in their duties. Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it. If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!! The owners need to reinvest!!

Wir reservierten zwei Familienzimmer und gab uns nur ein, schrecklicher Service dauerte sie 2 Stunden, um herauszufinden, dass sie falsch waren. Und weigerte uns einen zufriedenstellenden Entschädigungsplan zu geben. Ich empfehle das nicht überhaupt.

Perfect hotel for a weekend getaway. The location is excellent, just a short walk to local attractions. The atmosphere is charming, and the rooms were quiet and well-equipped.

Tempat nyaman, harga terjangkau. Murah pokoknya worth banget,,,, next bakal booking lg, thanks trip