Thermen-Hotels in Ceara, Brasilien

Our family of 5 people spent 6 days at Carmel Cumbuco over the New Year's Holiday. We got two rooms, they were very spacious and comfortable. Both rooms had a king bed and one of them had a side sofa bed for a child. Beach is beautiful with lots of kite surfers but the water currents are pretty strong (due to the winds) and full of rocks (bring water shoes and you will be fine!) There is only one option of restaurant and the food is mostly Brazilian. We LOVED the fish dish a Belle Carmel (ordered it a few times during our stay), caipirinhas were delicious (we loved passion fruit one and strawberry!) and service was overall friendly. We went to the close by ”Centro” (aka Cumbuco downtown) and enjoyed a few other restaurants there. We did a couple's massage with Denise and Luciene and it felt like heaven!! They were able to untie some knots on our backs, got us very relaxed, were friendly and very professional - highly recommend! At the pool bar, we loved the service from Lucas who was always so friendly, positive, attentive and courteous. The New Year's Eve party was incredible, food buffet was delicious, food was extremely fresh and had lots of options for all dietary needs. We got to try so many different dishes and they were all delicious. Desserts were okay, they seemed really good, maybe our taste was a little different. Decoration and ambience were so beautiful by the pool, band was really fun and the fireworks were awesome! The only thing that did NOT work well for us during our 6-day stay was activity reservation through Guest Relations. It was very disappointing, unorganized and lacked professionalism. We asked Guest Relations for help, they shared a QR link with options and shared all options were available. We booked a few of them with them in-person (buggy ride by the dunes, horseback riding and ceramics class). We received confirmation by whatsapp for the buggy ride. At the time/date scheduled, we showed up and were told there was no reservation for our time or name. No one knew what to do and what happened until we connected with the Manager. I shared feedback, he was helpful and welcomed the feedback - which was great. We ended up going on the buggy ride activity (which we highly recommend!) but they had to schedule it last minute and we were not sure if it was going to work until the end. Activities on its own are very worth it. We did the buggy ride, stopped by a few spots (including a ziplining activity) and were so fun. The horseback ride by the beach was also fun and it worked out for us to do last minute as well. In the future, I would likely will reserve activities directly with the other vendors or through TripAdvisor, not through the hotel guest relations.

Wir verbrachten die beste Woche im Carmel Charme Resort. Alles von den Zimmern (alle Meeresgesicht) und den Lebensmitteln/Trinken, bis zur Qualität des Services war oben und oben Par. Die Lebensmittel- und Getränkeoptionen sind sehr unterschiedlich und wirken die lokalen Zutaten und Küche in ihren Kreationen richtig an. Wir haben viele verschiedene Optionen in ihren Menüs versucht und alle waren geschmackvoll und sehr gut ausgeführt. Der Service des Hotelpersonals ist auch erwähnenswert. Sehr freundlich und doch sehr freundlich. Alle Mitarbeiter, mit denen wir beschäftigt waren, gingen aus ihrem Weg, alle unsere Anfragen zu befriedigen, immer mit ihrem besten Lächeln. „Nein“ oder „Ich kann nicht“ sind definitiv nicht Teil ihres Wörterbuchs. Mein Frau und ich verließen das Hotel, das bereits geplant war, zurückzukommen. Es war eine unvergessliche Erfahrung.

Our family of 5 people spent 6 days at Carmel Cumbuco over the New Year's Holiday. We got two rooms, they were very spacious and comfortable. Both rooms had a king bed and one of them had a side sofa bed for a child. Beach is beautiful with lots of kite surfers but the water currents are pretty strong (due to the winds) and full of rocks (bring water shoes and you will be fine!) There is only one option of restaurant and the food is mostly Brazilian. We LOVED the fish dish a Belle Carmel (ordered it a few times during our stay), caipirinhas were delicious (we loved passion fruit one and strawberry!) and service was overall friendly. We went to the close by ”Centro” (aka Cumbuco downtown) and enjoyed a few other restaurants there. We did a couple's massage with Denise and Luciene and it felt like heaven!! They were able to untie some knots on our backs, got us very relaxed, were friendly and very professional - highly recommend! At the pool bar, we loved the service from Lucas who was always so friendly, positive, attentive and courteous. The New Year's Eve party was incredible, food buffet was delicious, food was extremely fresh and had lots of options for all dietary needs. We got to try so many different dishes and they were all delicious. Desserts were okay, they seemed really good, maybe our taste was a little different. Decoration and ambience were so beautiful by the pool, band was really fun and the fireworks were awesome! The only thing that did NOT work well for us during our 6-day stay was activity reservation through Guest Relations. It was very disappointing, unorganized and lacked professionalism. We asked Guest Relations for help, they shared a QR link with options and shared all options were available. We booked a few of them with them in-person (buggy ride by the dunes, horseback riding and ceramics class). We received confirmation by whatsapp for the buggy ride. At the time/date scheduled, we showed up and were told there was no reservation for our time or name. No one knew what to do and what happened until we connected with the Manager. I shared feedback, he was helpful and welcomed the feedback - which was great. We ended up going on the buggy ride activity (which we highly recommend!) but they had to schedule it last minute and we were not sure if it was going to work until the end. Activities on its own are very worth it. We did the buggy ride, stopped by a few spots (including a ziplining activity) and were so fun. The horseback ride by the beach was also fun and it worked out for us to do last minute as well. In the future, I would likely will reserve activities directly with the other vendors or through TripAdvisor, not through the hotel guest relations.

Wir verbrachten die beste Woche im Carmel Charme Resort. Alles von den Zimmern (alle Meeresgesicht) und den Lebensmitteln/Trinken, bis zur Qualität des Services war oben und oben Par. Die Lebensmittel- und Getränkeoptionen sind sehr unterschiedlich und wirken die lokalen Zutaten und Küche in ihren Kreationen richtig an. Wir haben viele verschiedene Optionen in ihren Menüs versucht und alle waren geschmackvoll und sehr gut ausgeführt. Der Service des Hotelpersonals ist auch erwähnenswert. Sehr freundlich und doch sehr freundlich. Alle Mitarbeiter, mit denen wir beschäftigt waren, gingen aus ihrem Weg, alle unsere Anfragen zu befriedigen, immer mit ihrem besten Lächeln. „Nein“ oder „Ich kann nicht“ sind definitiv nicht Teil ihres Wörterbuchs. Mein Frau und ich verließen das Hotel, das bereits geplant war, zurückzukommen. Es war eine unvergessliche Erfahrung.