Disappointingly dusty chair bedsheets add floor. As soon as I entered to the room I started coughing. I suggest somebody need to double check the cleaners after they cleaned every room. The picture shows th first room bedsheets full of hairs and dusts. When I complained the receptionist gave moved me to other room at least the bed is much cleaned but still as on the picture shows the floor was muddy and dusty. I am thankfull for the help of the receptionists despite the above issue I hope the will fix it for future.
Very convenient for early morning fl8ghts to stay overnight in a comfortable bed with clean modern facilities.
Loved the bathroom!
Greeted nicely.
The restaurant served tasty basics meals. Both bar and coffee drinks.
Didn't like the removal of menus and oth8er table items whilst I was eating. I know I was a late customer. But please, after a long travelling day, I just needed some relaxing enjoyment of dinner and coffee.
I stayed at the Arden for the UK Games Expo. Despite being rather pricey, it's very convenient to get to the NEC and Resorts World (10-15 minute walk). The leisure centre staff seemed unprofessional, but the receptionist and restaurant/bar staff seemed nice and friendly enough. Room was nearly spotless, aside from behind the TV that were slightly dusty. Our room didn't have a TV remote but a quick call to reception fixed that, they were very responsive. It was a nice comfortable room. I will say the food for dinner is exceptional and highly recommend it!
Eine Gruppe von Freunden kamen zusammen für eine Drachenboot-Rennen-Event in Edgbaston und kam als Rowing Club. Das Hotelpersonal und der Gesamtaufenthalt war sehr angenehm.
Es hat es wirklich genossen, und wird wieder kommen, da es sich um eine jährliche Veranstaltung handelt.
Das Parkplatzstück des Hotels wurde wegen eines Ereignis überfüllt. Das bedeutete, dass wir im Park des Flughafens parkieren und zurück gehen mussten.
Leider bedeutet die Lage des Hotels, dass wir sehr nahe der Startbahn waren und wir Flugzeuge immer hören konnten, die Fenster und Wände waren nicht gut genug geräuschbeständig.
Schließlich waren die Kissen ziemlich unbehaglich, da sie zu leer waren, fühlten sich wie ein Ballon anstatt eine echte Kissen.
Das Hotel und das Zimmer waren sauber und der Zimmerservice war wirklich überraschend angenehm. Das Personal, das wir getroffen haben, war freundlich und hilfsbereit.
Die Nahrung, die sie serviert hatten, war auch wirklich süß.
Schönes Hotel und große Lage mit Ladungen von Sehenswürdigkeiten, die lokal gemacht werden und Einkaufszentrum als zusätzlicher Bonus, die Steine wegwerfen.
Reasonable room rates, room clean , water hot in bath/shower-food was extremely tasty, and excellent value for money for both evening meal and breakfast.
Weather was hot and only improvement would have been to keep complimentary water/juice in foyer topped up as no cool water or drinks available in room.
Ausgezeichneter Service für einen Halb-Bord-Aufenthalt am Wochentag, der einen schmackhaften 3-course Abendessen und Frühstück in einem solchen Premium-Hotel mit Pool, Fitnessraum, Dampfraum und Sauna anbietet! Sicherlich wert, wieder und wieder zu kommen!
Sehr gut
130 Bewertungen
8.6/10
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8.9/10
Sehr gut
GGastnutzerService is great and got given what we ask for. The room itself is clean and the actual room itself is what it shows on website as described. Location is great and clear sign of the hotel is shown. Recommend to others and will definitely choose them again in the future.
GGastnutzerI used to live in COVENTRY back in the 70*s..How it*s changed...The Britannia was a over night stay before traveling to GOLDERS GREEN CREM to visit MARC BOLANS (T-REX) final resting place.. 2 Lovely days break..Staff were helpfull with my internet on my laptop..Would use them again...
NNSEJOKERAn amazing stay as always the staff here always go above and beyond for you needed slightly larger room due to my partner on crutches and they even put us in a room we was in before! Such clean facilities me and my partner felt really comfortable safe and happy here will stay again! Comfy pillows, bed, lovely bathroom shower and bath, toiletries on wall are very nice smelling, we will be back on Thursday to stay! :)
GGastnutzerAfter a brutal time in hospital I was discharged. I wanted a night to rest recover and relax. Upon arrival I was told that work was being carried out and i can expect to hear noise from 9am. This was very disappointing to be told when checking in. It would have been preferred to been informed before I had parted with any money. I wasn’t given an option to cancel my booking without paying the charge of the full room .
The room was not fully cleaned and there was some orangey oil looking spills left from the previous is booking. The housekeeping had not cleaned it up and placed towels in front of the spill in the wardrobe. This was disgusting. The towels were not fresh and had hair and bits of debris over it.
I had gone to the shop and upon arrival the night reception wouldn’t let me in without declaring my name and room number due to security (understandable). But this infringed on my safety as other people were loitering outside the hotel and Could hear everything. A couple walked in following behind me into the hotel and I declared to the reception I didn’t know them. This made me feel very uncomfortable, as human trafficking is on the rise, I think better methods of verification can be found that is safe for the hotel and guests.
After being woken up at 9am from the workers, I tried to get some more sleep.
The housekeeping lady charged into the room without knocking at 11:30am when I had not checked out and i was due to check out at 12pm.
This was a massive shock and sent me into a panic attack. She left and then I could hear her laughing and joking with the other housekeeping outside of the room. My stress and distress was exacerbated as I am unable to lock my room door from inside which means people can still enter if the pin is known or if they have a keycard. I have stayed here once before and it was nice but this time was awful. The reception were lovely though. My right to privacy and safety was completely disregarded through negligence, improper training and inappropriate conduct. I am absolutely outraged to say the least. I paid to arrive for a relaxing time…. Only to leave more stressed than I arrived.
AArmstrong OsasDie Dame auf der Rezeption, die so schön war, war der heißeste Tag des Jahres und wir beschwerten uns über die AC, sie änderte schnell unser Zimmer, als wir weitere Sorgen hatten und die Rezeption angerufen, sie kam schnell auf und lieferte warme Hilfe, Sicherer Wert für mein Geld.
GGuest UserGute Lage in der Nähe von M42, kostenfreie Parkplätze, leichter Zugang zur Rezeption check in war einfache Aufzüge auf allen Etagen und das Zimmer war perfekt sauber und warm.
Selbstservice für Frühstücksbuffet gute Vielfalt für jeden Geschmack. empfehlen Sie dieses Hotel für Freunde und Familie.
SSfrixelReally unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously.
Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it.
Very very very unsatisfied.
GGastnutzerHotel is not in a bad location for trips out…
But the hotel needs a lot of improvements! The breakfast buffet you are left waiting for them to replenish food items , you have to keep asking staff where are the cups for tea as none replaced there was queues because of the location of the toaster, be careful if you ask for water to be replaced in room as I was charged but then got a refund after complaining..the executive room was good but I know the standard rooms are not great. The staff were good but there needs better organisation. The pool area dated and no set time they seem to pick and choose open close times. We had quite a few issues not all mentioned here which we told reception about we was not happy and noticed other customers complaining.. we would not stay again and certainly not 4 star 3 at most .. can’t comment on spa treatments as did not use but looking at the spa I’m sure there are better ones around. Golf course 9 hole in good condition but outside hotel area need tidying up bit scruffy.
KKarlis Moh AliJeder schöne Ort, aber man braucht eine Steckdose in der Nähe des Fernsehers, das Bett ist bequem und die Reinigungskräfte sind freundlich. Schneller Service in und out und Parken ist sehr gut. Insgesamt ein angenehmer Aufenthalt und werde wieder buchen. Danke Mercure Hotel
SStefanieMWe recently stayed at the Crowne Plaza Birmingham City Centre and were really impressed from start to finish ⭐. The location could not be more convenient 📍. It is right in the heart of the city, just a few minutes’ walk from New Street Station, the Bullring shopping centre, The Mailbox, and plenty of restaurants and bars. It made getting around Birmingham incredibly easy and meant we could make the most of our time without worrying about transport 🚆🛍️.
Our room was spotlessly clean 🧼 and well maintained, with everything we needed for a comfortable stay. The bed was very comfortable 🛏️, the décor was modern, and the facilities in the room, including tea and coffee ☕, a safe, and toiletries, were all of good quality. We also appreciated the little touches that made the room feel welcoming and practical for both business and leisure travellers.
The hotel amenities were excellent. We made use of the bar and lounge area 🍹, which had a relaxed atmosphere and friendly service. Breakfast was a real highlight 🍳🥐, fresh, plentiful, and delicious, with a wide variety of hot and cold options to suit all tastes. Everything was well stocked even during busy times, and staff were attentive without being intrusive 😊.
Overall, our stay was smooth, comfortable, and enjoyable. The combination of an ideal location, clean and well equipped rooms, good amenities, and an outstanding breakfast makes this hotel a great choice for a visit to Birmingham 🌆. We would be very happy to stay here again and can confidently recommend it to anyone visiting the city 👍
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