B&B Hotel Birmingham Centre

Room is quiet and clean. The shower is nice. The location is good and the bed is comfortable.

The front desk helped me pay on card for early check-in when I only had cash! The room was comfortable enough, but I didn’t realize until after the first night that the room did not have aircon. One odd thing, the body wash was setup next to the sink instead of in the shower haha. Otherwise, it was a lovely stay!

The hotel is perfect for tourists who want to transfer from Birmingham to another city. All equipment is perfect and advanced and the cost is reasonable. HOWEVER, the female receptionist is very rude and irritable, when I checked in with her, there’s the same name as me booked this hotel and I just double checked the days and whether I booked the breakfast or not she showed her impatience and rudeness.

I am extremely disappointed with my stay at this hotel. It was around 35°C outside when we arrived, so having a working air conditioner was essential. Unfortunately, the AC in our room did not work at all. The room was incredibly hot and humid, making it very uncomfortable. Even late at night, when the outdoor temperature had dropped to around 26°C, the room was still 27.5°C. We reported the issue to the front desk, but they were unable to offer any solution or assistance. No room change, no repair, and no meaningful compensation were provided. As a result, we barely slept the entire night. The only way to cool down was by taking repeated cold showers throughout the night, which completely ruined our stay. This was a very frustrating experience, and I expected much better service from the hotel. I would not recommend staying here, especially during the summer if the air conditioning cannot be relied upon.

The location and the room are good. Also it has the good night view. But the air conditioner was not work and we feel hot when we slept.

One of my favourite hotels would definitely recommend and will be staying here again

I was there for a work trip. The shower floods the toilet every time i took a bath. No room service to change the towels despite informing the receptionists. Breakfast was okay.

Pleasantly surprised! It was great value for money and the breakfast is nice. A superb budget hotel if you are looking for a central stay. Not the most glamorous street/location, but very convenient and the team were friendly and professional.