The hotel is located in a very nice area where it’s easy to get a taxi or walk anywhere within the town.
However, the mobile signal was quite weak, and the hotel Wi-Fi kept disconnecting - I had to log in again every time, which was quite inconvenient when trying to work.
The room had a strong smell of rubber or leather, which made me feel sick and gave me a headache throughout my stay.
The shower drainage didn’t work properly - no other drainage hole in the bathroom, and it eventually overflowed. I had to call the maintenance team to fix it.
After lying on the bed for a short while, I noticed red, itchy patches on my face, almost like insect bites. I later found out that strong detergent used in washing the bedding can sometimes cause skin irritation. That night, I slept with a clean towel over the pillow and asked for fresh bedding the next day. Although my companion didn’t have any issues, I’d recommend anyone with sensitive skin to cover the pillow with a clean towel just in case.
Overall, the services provided by the hotel were not bad, but the condition of the room and the reliability of the Wi-Fi definitely need improvement.
A very nice 48 hours spent in the city of Cardiff. Holiday Inn Express was very nice & is recommended. Not far from Cardiff Bay & the city centre. Staff were polite & helpful. Rooms were very clean. Breakfast was nice. Car parking charge was reasonable.
Very clean and quiet hotel with pleasant reception staff and probably easy to access by car. Not so easy to get to by foot from Cardiff Bay station as extensive building works have closed off original pedestrian footpaths and lighting at night not very helpful. This is not the fault of the hotel but is something to be aware of.
Stayed one night. Not sure if because of renovation, the reception area wasn't very welcoming, pretty much self check-in set up but staffed too. Busy hotel, popular pool, gym, need to wait your turn for sauna & steam room but Impressed with facilities. Room service food was basic. The room definitely need updating and shower pressure not great. Overall fine though, would stay again.
Wir hatten einen tollen Aufenthalt! Das Hotel war so gut für Geld, die Zimmer waren wunderschön, mit einem schönen Blick und hatte alles, was wir brauchten und die Lebensmittel und Einrichtungen waren auch fab, wir werden sicher zurück sein, wenn wir nach Cardiff kommen und würde es jedem empfehlen!
Great location, convenient for sites. Good rate which included breakfast. Difficult to get to by car. Using Waze is much better.
Didn’t get the room type booked but managed for 2 nights.
Agent at checkin took several minutes before acknowledging me in the queue. I would have been happy being told ”I’ll be with you in a few minutes” instead of being ignored whilst he chatted with his colleague about what seemed to be an issue. I believe because he was distracted, we weren’t given any hotel information - i.e. location of lifts, breakfast time etc. which is standard.
Breakfast service wasn’t great the first morning. Second morning was much better. I think it’s because we arrived at approx. 10:30 on the first day and the team was ready to go as I could hear them counting down the minutes to the end of their shift. No hot drinks offered; told drinks were on the buffet when in fact they needed to be ordered. Drinks eventually brought on asking again, but no cups. Had to ask for them.
Quite noisy at night because of all the bars and restaurants outside, which meant the window couldn’t be left open, as the room was quite warm, despite adjusting the temperature of the HVAC system.
Very nice, modern hotel, could improve with better staff training.
Excellent hotel with lovely rooms and outstanding views. leisure Suite is also excellent as are walks around the bay. Highly recommend and will stay again. Service outstanding
Das war ein wunderschönes Zimmer! Hatte nicht sein eigenes Badezimmer, das ich nicht erwartet hatte, aber ich denke, das ist nur ich nicht wirklich lesen die Liste! Die Person, die mich ins Haus geprüft hat, war wunderschön und das Zimmer war warm und schön dekoriert. Danke!
Good location not far from centre of Cardiff. Service was poor, receptionists seemed like they didn’t want to be working there and breakfast staff like their family had just died. That said the breakfast was good quality and the room was good. Needed some cobwebs removed and mould cleaned from bathroom
Booked room with walk in shower and large bed. First room had interconnecting door shower over bath and double bed. Second offer of a room was a disabled room still with just double bed. Then found out that all rooms only have double bed with shower over bath. Staff were very helpful but didn’t tell us upfront so we wasted a lot of time. In fact we didn’t have enough time to eat before we had to leave for our event. So finally we had to have a snack at 11:30 when we returned. Even then we had to go out to get it as room service is only available via an app
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9.0/10
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Sehr gut
CColinExcellent hotel with lovely rooms and outstanding views. leisure Suite is also excellent as are walks around the bay. Highly recommend and will stay again. Service outstanding
NNadiaI feel like the cleaning service could have been better. Dirty towels left behind, cleaners forgetting their phones in the room, coming in to clean even if do not disturb sign placed and on checkout day before checkout time. It was very expensive for what was offered to be honest
JJonathan LeeGood location not far from centre of Cardiff. Service was poor, receptionists seemed like they didn’t want to be working there and breakfast staff like their family had just died. That said the breakfast was good quality and the room was good. Needed some cobwebs removed and mould cleaned from bathroom
SSharonGreat location, convenient for sites. Good rate which included breakfast. Difficult to get to by car. Using Waze is much better.
Didn’t get the room type booked but managed for 2 nights.
Agent at checkin took several minutes before acknowledging me in the queue. I would have been happy being told ”I’ll be with you in a few minutes” instead of being ignored whilst he chatted with his colleague about what seemed to be an issue. I believe because he was distracted, we weren’t given any hotel information - i.e. location of lifts, breakfast time etc. which is standard.
Breakfast service wasn’t great the first morning. Second morning was much better. I think it’s because we arrived at approx. 10:30 on the first day and the team was ready to go as I could hear them counting down the minutes to the end of their shift. No hot drinks offered; told drinks were on the buffet when in fact they needed to be ordered. Drinks eventually brought on asking again, but no cups. Had to ask for them.
Quite noisy at night because of all the bars and restaurants outside, which meant the window couldn’t be left open, as the room was quite warm, despite adjusting the temperature of the HVAC system.
Very nice, modern hotel, could improve with better staff training.
Tthe travelling brummieBestes Hotel, das ich bislang alle Mitarbeiter Tag/Nacht war gut gemütlich hilfreich und hilfreich Mitarbeiter von der Rezeption bis zum Abendessen bis zu den Reinigungseinrichtungen alle haben oben und darüber mit meinem Aufenthalt ab dem Moment, als ich angekommen habe, machte mich fühlen wie im behindert der Aufzug Zugang war einfach zu benutzen hilfreich mit meinem Gepäck direkt keine Warte rund um die Rezeption war brillant ausgezeichnete Kommunikation hat meine Zimmerkarte wirklich schnell keine Warte rund 3 Aufzüge so viel Zugang zu den Boden mein Zimmer war schön räumlich leicht zugang mit schneller Karte Eingang mit elektrischer Tür nur Swap und die Tür öffnet für Sie mit einem Druckknopf zum Ausgang Badezimmer hat alle behinderten Zugang WC Bars Dusche Sitz mit Arm Ruhe Sie in der Lage, von Seite zu Seite zu bewegen, was hilft, zu trockenen Boden Lebensmittel was erstaunlich von Frühstücksbuffet massive Auswahl Sie haben zu versuchen, die gemischten Fruchtsaft rot und grüne Geschmack Explosion haben Ihre große britische Frucht mit einem Croissant und Cappuccino für nachdem hatte sogar reserviert Tisch mit einfacher Zugang mit ausfragen Hilfe mit Service Wenn Sie Ihr Frühstück zu Ihrem Zimmer gebracht haben möchte ich Ihnen dringend empfehlen, im Leonardo Hotel zu bleiben für den besten Aufenthalt auf dem, was Sie jemals brauchen große Touristen während Ihren Aufenthalt Sie müssen das Schloss besuchen
GGuest UserDas Zimmer befindet sich in der Mitte des Stadtzentrums in der Nähe des Schlosses und lokaler Attraktionen. Leider ist das Zimmer in einen Nachtclub zurückgewiesen, der Musik bis 4am spielte. Wenn Sie ein leichter Schlafer sind, könnte dies ein Problem sein. Andere dann, dass schöne Ort.
GGastnutzerThe hotel is located in a very nice area where it’s easy to get a taxi or walk anywhere within the town.
However, the mobile signal was quite weak, and the hotel Wi-Fi kept disconnecting - I had to log in again every time, which was quite inconvenient when trying to work.
The room had a strong smell of rubber or leather, which made me feel sick and gave me a headache throughout my stay.
The shower drainage didn’t work properly - no other drainage hole in the bathroom, and it eventually overflowed. I had to call the maintenance team to fix it.
After lying on the bed for a short while, I noticed red, itchy patches on my face, almost like insect bites. I later found out that strong detergent used in washing the bedding can sometimes cause skin irritation. That night, I slept with a clean towel over the pillow and asked for fresh bedding the next day. Although my companion didn’t have any issues, I’d recommend anyone with sensitive skin to cover the pillow with a clean towel just in case.
Overall, the services provided by the hotel were not bad, but the condition of the room and the reliability of the Wi-Fi definitely need improvement.
CCHEI WAI GRACEThe apartment is very clean and convenient. Walking distance to the nearby supermarket and restaurants. It’s only 3 minutes drive to the University of Cardiff.
GGastnutzerBooked room with walk in shower and large bed. First room had interconnecting door shower over bath and double bed. Second offer of a room was a disabled room still with just double bed. Then found out that all rooms only have double bed with shower over bath. Staff were very helpful but didn’t tell us upfront so we wasted a lot of time. In fact we didn’t have enough time to eat before we had to leave for our event. So finally we had to have a snack at 11:30 when we returned. Even then we had to go out to get it as room service is only available via an app
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