I would rate this hotel as only average.
There are some positives, such as, the breakfast which was very tasty and hot, the comfort of the bed, the shower was powerful and hot and the TV, which allowed me to watch programmes that I wanted.
However, the negatives are not so good.
These include: -
1. When I booked, I saw nothing mentioned of how the elevator did not operate from lower ground (LG) to upper ground (UG). The only means of getting to the reception, which is on the UG level is by climbing 12 steps. This was totally unacceptable as two of my party are elderly, very frail and have extreme difficulties in ascending and descending stairs. Had we have been advised prior to booking, I am certain we wouldn't have booked.
2. The gentlemen's toilet in the reception has an awful odour as you enter it.
3. On to our designated rooms. We stayed in rooms 527 & 523 (second party).
With 527, the air conditioning does not operate and on entry to the room it was particularly stuffy and hot. Moreso, as a safety precaution, and because it is a high level floor, it is not possible to open the windows to allow airing of the room. This just accentuated the discomfort as the room was too warm.
The toilet flush pressure was poor and flushed too short. I should leave that to ones imagination.
In 523, the hairdryer does not work.
4. One annoying issue; which was not only experienced by us, but also by the patron of room 511; was after we had finished our breakfast and returned to our rooms, none of us could enter due to the key cards being disabled. This was at 1040, and we were prior advised that check out was at 1100.
This was corrected by Tracey, who was apologetic and very nice to deal with (which is another positive, of course).
All in all, my memory of this stay, which was only for 20 hours, will not be the best experience of a hotel stay that I've ever had, and unless they can correct the negatives very soon, I am sorry to say that I would not recommend to family or friends to stay here.
Dieses Hotel hat hohe Standards für Reinigung und Service konsequent. Am bitter kalten Wochenende war das Zimmer ganz warm. In der Tat sehr komfortabel bed und keine Notwendigkeit für zusätzliches Bett. 2 kleine Fragen. Die Kissen waren etwas schlank, aber schön und das Restaurant serviert nicht Abendessen für unsere Liebe, aber insgesamt ausstehend !!! Ich kann nicht warten, um zurückzukehren.
Das beste Hotel, das wir in dieser Reise gewesen sind, schöne Gebäude, schöne Rezeption und ein perfektes Frühstück, Zimmer ist groß und das Bett ist sehr weich und komfortabel. Sehr sauber und ruhig für einen schönen Abend, außerhalb können Sie die Kathedrale sehen, im Allgemeinen, Ich werde hier in der Zukunft wieder wählen
So ein großes Team, extrem freundlich sie haben gerade die Zimmer und Hotel renoviert
Die Mocktails waren erstaunlich
Das Essen ist extrem gut, ich habe meine örtlichen Freunde zum Abendessen und zum Mittagessen eingeladen und sie sprachen darüber am nächsten Tag, was immer ein gutes Zeichen ist. Ich würde sicherlich noch einmal bleiben, das einzige, was ich sagen würde, ist, dass die Betten/Matratzen extrem fest sind.
Aber alles andere ist perfekt 👌
Schöne und schöne Umgebung. Viel zu wählen von zum Frühstück.
Die meisten Mitarbeiter sind nett, aber es gibt einen Mann, der nicht so nett ist, wie er spricht und Fragen beantwortet.
Es gibt zwei Glas im Badezimmer, das ist gut, aber wenn Sie ein Glas im Zimmer trinken möchten, bringen sie Ihnen immer noch die gleiche Art von Glas zu. Ich denke, sie sollten unterschiedliche Glasformen für verschiedene Zwecke haben.
Auch einige der Teebecher sind zu groß und sind überhaupt nicht klassisch.
Ein guter Ort zu bleiben außer Wasserdruck der Dusche bleibt noch viel zu wünschen. Wollen Sie zurückkommen und sehen, ob es in Zukunft verbessert wird!
Ich hatte zuvor ein Cricket Court Hotel gebucht und konnte aufgrund von Zimmerbeschränkungen nicht bleiben. Ich buchte dieses Hotel vorübergehend um. Obwohl das Cricket Court Hotel einer Stornierung zustimmte, berechnete ich immer noch 80 Pfund pro Tag, was mich betrogen fühlte. Dieses Hotel überraschte mich. Häuser aus der Vergangenheit, sehr warm gestaltet, der Innenhof hat Eigenschaften, die Zimmer sind komfortabel, werden in Zukunft wieder hier übernachten
Gut
107 Bewertungen
7.7/10
Preis ab
3.398.008 VND
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8.2/10
Sehr gut
SSeetanahNatashaMy family and I stayed in 2 rooms which inc a dinner package.
We had a very warm lovely welcome by the receptionist who was extremely helpful.
Our room was not as clean as we would have expected which was a shame but it was nice to have a room with 2 double beds. The handle on one of the bathroom doors was faulty so we had to leave it open when using the bathroom.
We had booked the dinner package and booked our table in advance for 7pm. I understand that they were quite busy that evening but unfortunately we still didn't get our food order taken until 8pm. The kids got their meals soon after but the adult main meals didn't arrive until 9pm. It was a long time for us to wait when our children were getting restless and tired. We also by that point felt it was too late to eat and didn't finish our meals. We did speak to the manager and eventually they did compensate for the long wait so we appreciated that.
Breakfast was brilliant lots of choice and good timings for breakfast.
The swimming area needs a bit of a refurb. Even though there is lots of space it just needs a bit of TLC and a refresh.
Other than the few items mentioned we still had a lovely stay with family
The receptionists were exceptional and every understanding. They even spoke to us the following day to apologise about the issue with the dinner.
We wouldn't let it stop us from staying there again.
GGastnutzerI would rate this hotel as only average.
There are some positives, such as, the breakfast which was very tasty and hot, the comfort of the bed, the shower was powerful and hot and the TV, which allowed me to watch programmes that I wanted.
However, the negatives are not so good.
These include: -
1. When I booked, I saw nothing mentioned of how the elevator did not operate from lower ground (LG) to upper ground (UG). The only means of getting to the reception, which is on the UG level is by climbing 12 steps. This was totally unacceptable as two of my party are elderly, very frail and have extreme difficulties in ascending and descending stairs. Had we have been advised prior to booking, I am certain we wouldn't have booked.
2. The gentlemen's toilet in the reception has an awful odour as you enter it.
3. On to our designated rooms. We stayed in rooms 527 & 523 (second party).
With 527, the air conditioning does not operate and on entry to the room it was particularly stuffy and hot. Moreso, as a safety precaution, and because it is a high level floor, it is not possible to open the windows to allow airing of the room. This just accentuated the discomfort as the room was too warm.
The toilet flush pressure was poor and flushed too short. I should leave that to ones imagination.
In 523, the hairdryer does not work.
4. One annoying issue; which was not only experienced by us, but also by the patron of room 511; was after we had finished our breakfast and returned to our rooms, none of us could enter due to the key cards being disabled. This was at 1040, and we were prior advised that check out was at 1100.
This was corrected by Tracey, who was apologetic and very nice to deal with (which is another positive, of course).
All in all, my memory of this stay, which was only for 20 hours, will not be the best experience of a hotel stay that I've ever had, and unless they can correct the negatives very soon, I am sorry to say that I would not recommend to family or friends to stay here.
GGastnutzerOur stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning.
The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding.
Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience.
The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.
The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting.
These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments.
In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.
丁丁Englische Häuser und englische Treppen eignen sich nicht für großes Gepäck, um nach oben zu gelangen. Englisches Frühstück ist in Ordnung, kostenlose Parkplätze. Das Zimmer ist in Ordnung, das Geschäft ist groß genug. Der Garten hinter dem Haus ist ruhig.
88285SueHI stay at The Angel three or four times annually and have done so now for a number of years.
The location is excellent for me to visit family who live nearby. Parking at Sainsbury’s (through the gate at the rear of the courtyard) is convenient, or there is some on-road parking at the front of the property. Rooms are well appointed and always very clean.
On this latest visit I had to request a room change since the door to my room was extremely difficult to unlock and then could not be closed properly from the inside. As a lone female traveller,safety and security is paramount. Unfortunately, as I experienced similar problems on my previous visit a few months ago, it appears that this may be an ongoing issue ( perhaps weather-related) that now needs to be addressed with some urgency.
GGuest UserSchönes Hotel, freundliches und freundliches Personal, großartige Parkplätze, ausgezeichnete Lage im Herzen der Stadt. Nur negativ sind die Farben auf den Badewannen, die leicht mit etwas mehr Aufmerksamkeit auf die Details entfernen können und der kalte Schnappdeckel kaum Wasser auslassen. Leider gab es keine echte Ale verfügbar, während wir da waren, so dass wir uns davon abhalten, diese Anlage zu genießen.
GGastnutzer”Our stay at DoubleTree Hotel was pleasant and comfortable. The check-in process was smooth, and the staff was friendly and accommodating. The room was clean and well-maintained, with all the necessary amenities provided. We especially appreciated the warm cookies upon arrival, a nice touch that added to the welcoming atmosphere. While the decor may be somewhat dated, it didn't detract from our overall experience. The location was convenient, with easy access to transportation and nearby attractions. Overall, DoubleTree Hotel provided us with a satisfactory stay and good value for the price.”
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