Pensionen in Cardiff, Vereinigtes Königreich

This was chosen for a special Birthday meal Prior to a concert in Cardiff . We all live in Cardiff but had friends visiting from away. OMG !!!!! Where do I start !!!! We arrived , you can’t open a tab whilst dining at the table and don’t have drinks service whilst dining. 0k fine ! It was 4 pm on. Friday afternoon and there may have been two others tables occupied. After choosing our dishes all but one weren’t available . The menu is very limited anyway but hey ho we all ended up having a choice of two meals . The starters arrived and were adequate. When the mains were brought to the table our starters had not been cleared . When we asked the young waiter if he could please clear our table , his response was ‘sorry I ve not had time , I’ve been on the bins ‘ Hopefully he washed his hands 🙌 I am not fussy and eat anything, I had ordered a cheese burger with Jalapeños etc. The burger must have been cooked previously, wouldn’t suprise mr if it was days prior and bunged in the microwave. We had never seen anything like it . Must be the first meal I have not eaten in a restaurant. It was cold , the slice of cheese was transparent and the cheese was like rubber . The burger was hard , cold and certainly cooked previously. I have never experienced anything like it . Yes , I should have complained, being a birthday & friends from Spain I didn’t want to make a fuss. The whole time in the venue sat adjacent to the bar were two members of staff , we assumed managers . I have never seen anything so unprofessional, at one point when I was at the bar , the bar staff had disappeared so she left her post and was then discussing with the bar man where they had been 🤯🤦‍♀️ Being a Cardiff resident , our whole table was shocked and disappointed beyond belief In such a beautiful city and an affluent location how can staff think this is acceptable.

Having never been before I didn't know what to expect. The staff being kind and attentive. Made us all welcome. Personally ordering the mix grill, I was pleased . As were the empty places and happy faces around the table. Im not one to complain, but so many restaurants ask a preference for steak and it disappoints on arrival. But not here I might add. The chefs cooked every item to perfection. I was shocked at the flavour profile on offer. On a side note all served in a timely manner. We will definitely be returning, to place that puts the pride back in local. Thank you for having us. :)

This was chosen for a special Birthday meal Prior to a concert in Cardiff . We all live in Cardiff but had friends visiting from away. OMG !!!!! Where do I start !!!! We arrived , you can’t open a tab whilst dining at the table and don’t have drinks service whilst dining. 0k fine ! It was 4 pm on. Friday afternoon and there may have been two others tables occupied. After choosing our dishes all but one weren’t available . The menu is very limited anyway but hey ho we all ended up having a choice of two meals . The starters arrived and were adequate. When the mains were brought to the table our starters had not been cleared . When we asked the young waiter if he could please clear our table , his response was ‘sorry I ve not had time , I’ve been on the bins ‘ Hopefully he washed his hands 🙌 I am not fussy and eat anything, I had ordered a cheese burger with Jalapeños etc. The burger must have been cooked previously, wouldn’t suprise mr if it was days prior and bunged in the microwave. We had never seen anything like it . Must be the first meal I have not eaten in a restaurant. It was cold , the slice of cheese was transparent and the cheese was like rubber . The burger was hard , cold and certainly cooked previously. I have never experienced anything like it . Yes , I should have complained, being a birthday & friends from Spain I didn’t want to make a fuss. The whole time in the venue sat adjacent to the bar were two members of staff , we assumed managers . I have never seen anything so unprofessional, at one point when I was at the bar , the bar staff had disappeared so she left her post and was then discussing with the bar man where they had been 🤯🤦‍♀️ Being a Cardiff resident , our whole table was shocked and disappointed beyond belief In such a beautiful city and an affluent location how can staff think this is acceptable.

Having never been before I didn't know what to expect. The staff being kind and attentive. Made us all welcome. Personally ordering the mix grill, I was pleased . As were the empty places and happy faces around the table. Im not one to complain, but so many restaurants ask a preference for steak and it disappoints on arrival. But not here I might add. The chefs cooked every item to perfection. I was shocked at the flavour profile on offer. On a side note all served in a timely manner. We will definitely be returning, to place that puts the pride back in local. Thank you for having us. :)

This was chosen for a special Birthday meal Prior to a concert in Cardiff . We all live in Cardiff but had friends visiting from away. OMG !!!!! Where do I start !!!! We arrived , you can’t open a tab whilst dining at the table and don’t have drinks service whilst dining. 0k fine ! It was 4 pm on. Friday afternoon and there may have been two others tables occupied. After choosing our dishes all but one weren’t available . The menu is very limited anyway but hey ho we all ended up having a choice of two meals . The starters arrived and were adequate. When the mains were brought to the table our starters had not been cleared . When we asked the young waiter if he could please clear our table , his response was ‘sorry I ve not had time , I’ve been on the bins ‘ Hopefully he washed his hands 🙌 I am not fussy and eat anything, I had ordered a cheese burger with Jalapeños etc. The burger must have been cooked previously, wouldn’t suprise mr if it was days prior and bunged in the microwave. We had never seen anything like it . Must be the first meal I have not eaten in a restaurant. It was cold , the slice of cheese was transparent and the cheese was like rubber . The burger was hard , cold and certainly cooked previously. I have never experienced anything like it . Yes , I should have complained, being a birthday & friends from Spain I didn’t want to make a fuss. The whole time in the venue sat adjacent to the bar were two members of staff , we assumed managers . I have never seen anything so unprofessional, at one point when I was at the bar , the bar staff had disappeared so she left her post and was then discussing with the bar man where they had been 🤯🤦‍♀️ Being a Cardiff resident , our whole table was shocked and disappointed beyond belief In such a beautiful city and an affluent location how can staff think this is acceptable.

Having never been before I didn't know what to expect. The staff being kind and attentive. Made us all welcome. Personally ordering the mix grill, I was pleased . As were the empty places and happy faces around the table. Im not one to complain, but so many restaurants ask a preference for steak and it disappoints on arrival. But not here I might add. The chefs cooked every item to perfection. I was shocked at the flavour profile on offer. On a side note all served in a timely manner. We will definitely be returning, to place that puts the pride back in local. Thank you for having us. :)