Almaty Pensionen

Das Zimmer ist klein, die Einrichtungen alt und es fühlt sich sehr sowjetisch an. Das Frühstück war großartig und die umliegenden Gebäude waren so schön, dass ich das Gefühl hatte, in der Blütezeit der Sowjetunion zu sein. Nach dem Schnee ist die Landschaft besser und die Bar gegenüber ist schön. Ausstattung: OK Gesundheit: gut Umgebung: wunderschön guter Service

Alles über das Hotel ist perfekt. Mein einziger Vorschlag ist, einen neuen Haartrockner zu bekommen. Die aktuelle hat kaum funktioniert. Das Frühstück war delightend und die Rezeption freundlich organisiert Transport für mich.

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

This is not a bad hotel but not quite as luxurious or high end as one might expect from the pricetag. Checkin was handled well and I get a modest upgrade for Hilton status. The best thing about the room was the view of the snowcapped mountains from two sides. Bed was comfy and towels were thick and plush. The bathroom was not great; a stand-in tub with a half door that doesn't keep the water from leaking out, and a ridiculously places handheld shower that either you had to hold or crouch down (unless you are under 5 feet tall) to use. Just unacceptable for a four star international hotel. Also the shower gel didn't work and the shampoo container was not even attached to the wall. Other things in the room didn't work quite right. Breakfast was a reasonably good buffet. The location is slightly out of the way but an easy and cheap Yandex ride or walk of 20-30 minutes to the more central sights. Overall not a bad choice (especially if you want to earn or burn Hilton points) but not sure it is worth the rates.

I had to fly to Almaty on family business. Hotel itself is trendy, historical building. Inside is really nice, clean. Front desk folks are very friendly, knowledgeable and helpful. Rooms looks exactly as on photos. Each room has electric cattle, 2 bottles of water for each occupant. They refill tea, coffee, water every day. If you ask, they can bring you thus any time. I have to say their 24 hours room service is great. I bought room with breakfast. Highly recommend. Menu/ buffet is good. You can order omelets or oatmeal. One thing, though. Menu does not change at all. So, if you stayed few days, you will be fine. I stayed 10 days. It kind got boring after 4 days. Never the less, breakfast is good. Housekeeping is great! They really clean your room, disinfect. They change sheets every other day, towels every day. A lot of toilettes: shampoo, conditioner, body wash gel, body and hands creams, shower cap, even hair comb. You can pre order transfer from and to airport. They met me with the sign. It was great. Really great hotel. I will highly recommend to stay there.

Отель очень красив изнутри. Но номера ужасны. Очень уставший ремонт. Сервис тоже плохой. Не советую. Соотношение цены и качества очень низкое

Had a really wonderful stay here. The staff were absolutely top notch! They organized my airport transfers, and transfers within the city, to perfection. Always quick to respond over email. The hotel too was very nice. Newly refurbished rooms, and a really wonderful rooftop spa. Only one small issue was the room was too hot, and it wasn't possible to control the temperature.

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

Hotel receptionist were really professionals to help me any cases Hotel was classic and beautiful Ceiling was very high and rooms were clean and classical also like old Hollywood movie in good mood Very quiet and convenient location to famous tour spots and fancy restaurants I really enjoyed to stay here Very relaxed and really appreciated

Поужинать в отеле проблемно. Меню надо скачать на телефон. Оно там не читаемое. Альтернативы нет. Или с телефона или не как. Замороженный официант вам никак не поможет. В итоге ужинали в ресторане напротив отеля. Отель был заполнен процентов на тридцать, но за стенку нам поселили пьяных которые в четыре утра устроили дебош. Ресепшн никак не решали проблему, сказали ”мы поговорили с гостями”, но шум продолжился. Только после обещания утром пожаловаться руководству, нам предложили переселиться на ночь в другой номер. И будьте готовы, что утром на завтраке вас на весь ресторан с двух телевизоров будет обрабатывать проукраинская пропаганда. На просьбу сменить канал, был получен ответ, что ”мы обязаны показывать мировые новости”. Ну а перекрикивающиеся между собой в полный голос горничные в коридоре и не улыбающиеся вам при заселении девушки на ресепшн - это уже мелочи. Очевидно, все силы у руководства ушли на постройку здания соответствующего уровню пятизвёздочного отеля, и здание действительно удалось, а на сервис сил уже не хватило. Обычно я не пишу отзывы, но эти ребята очень старались испортить отдых. Молодцы, получилось