I am writing to express my sincere gratitude for the exceptional assistance provided by your staff during our stay at the South Wing of Shiga Kogen Prince Hotel from December 14 to 17, 2025.
On our way up to Shiga Kogen, we encountered severe difficulties due to heavy blizzard conditions. Our vehicle became unusable, repeatedly slipping on the icy road surface, leaving us in a very challenging and unsafe situation. At that critical moment, Mr. Koyama drove down from the hotel and promptly came to our aid, enabling us to reach the hotel safely and check in without further incident.
Furthermore, on the following day, both Mr. Koyama and Ms. Zhang continued to assist us by helping to rescue our vehicle that was stuck on the road. Their kind, professional, and dedicated support made all the difference, allowing us to feel secure and enjoy our stay.
We were deeply touched by the warm hospitality shown by all your staff, and in particular by the thoughtful actions of Mr. Koyama and Ms. Zhang. Their efforts created lasting memories for us and truly reflect the high standards of service at your hotel.
Please convey our heartfelt thanks to Mr. Koyama and Ms. Zhang. We wish the hotel continued success and hope that such outstanding service will remain a hallmark of Shiga Kogen Prince Hotel in the future.
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