Rodeway Inn Waukegan - Gurnee

Clean comfortable and safe 👌

Roaches in bedroom Left bitten up by bugs windows with no locks, held with wooden stick description of amenities not true

NOT a good place to stay. Customer Service is two thumbs down. Booked on last min, lots of extended stay living on the top floors. My TV stand was broken, the door to my room was barely hanging on its hinges. I left a day early from a three day booking and they still charged me A night I never used. Poor service, stay else where..

very unhappy, with all three rooms had roaches, linen had spots and hair on it. One of the rooms had black stuff over bathroom ceiling could have been old water link, but no professional exactly what it is, I reported to staff and requested money back immediately. As my family and I were leaving immediately another quest that was there requested money back because of same reason, its was a nightmare. I also had kids with me that were exremely tire and my elderly parents extremely tire because I had to drive around while my husband was trying another hotel with three rooms. so disappointed this hotel would advertise rooms that are and this condition and okay with putting people at risk of getting sick and taking roaches home with them. it took 3 hours to find another hotel and get to our final destination to bring in the New Year. which we arrive to party to bring in the new year 25 minutes before the new year came in and were very tire. Most of all because of this trying to find another hotel so late close to new year I end up paying double in cash fro all rooms addition with having to put down $100 cash deposit for each room that was refunded after check out. shame on this hotel

I rate thus hotel wuth 5 Stars, because the people are very nice, and the place is nice and clean.

we have a bad experience with this hotel because a lot people was smoking and my wife and my daughter they get bedbugs bites and both whole body and we decided to check out on Saturday 11/25/23 at 9:15 pm and I’m still waiting to get some money back to my account because it was horrible experience

Booked a room online. Said it was pet friendly.Drove all the way from Arizona to arrive saying they didn't allow pets. Stood at the front desk for 5 minutes before finally asking if anyone was working there. Employee finally rolled out of the back room. Numerous housekeepers walked by ignoring me. Bad area of town.

When i first got into my room, it wasnt clean and beds were not made. The sheets and pillows were yellow and there was a dead bug on the wall above the tv. I was uncomfortable staying in the hotel for the 5 days i needed it and paid for another hotel in the area, however i already booked and paid for the whole 5 days and it was non refundable. The worst hotel experience ive ever had.

The floors and walls of the room were very dirty. Rust around the door frame in the bathroom and the toilet was broken down and large chips out of the bath tub. I would not return.