Pension Residenz - Self Check-In

最失敗的一次入住。電梯是壞的，住了三天也沒有修好。攜程客服幫助聯繫退訂單，店主根本不同意。樓道里有灰塵。貌似有個前台，但沒有看到服務人員，入住要靠打電話，自己從機器裏取鑰匙🔑還鑰匙也是自己操作放入機器。房間還過得去，但沒有熱水壺。 因為有電梯才預訂的，後悔沒有看評價。旁邊購物也不方便。離最近的公交車400多米。

平時很安靜，附近很多學校和教育機構。

We booked a room with seperate beds but got one double. Because of the self check in we had to contact a phone number. Very rude guy who didn't want to help us and hang up the phone several times! No solution for the night. Everything in the hotel looks very outdated. Big mistake to book here.

First, the owner sent me instructions on german. I messaged him and he never replied back. I had to find someone to translate that for me. The room was too stuffed. It felt no air inside. Bed was extremely uncomfortable. But you get what you are paying for. The location was good. One night was enough.

During my stays in Vienna, I always chose Pension Residenz due to its central location and the good access to the public transport. Although located in the first district, it is a quite place. WiFi in the room is excellent. The room itself are always spacious, clean and comfortable. Recently, the owner of Pension Residenz has changed. During my earlier four stays in 2020 and 2021, I always could count on the nice and helpful reception staff and a decent breakfast. I also enjoyed the small talks in the morning. This time, though, it turned out that the hotel has a self-service, does not offer breakfast and is available only at given times. The worst thing, however, relates to the invoice which I still have not received. The staff did not respond on my questions sent via Booking and promised an invoice only after my phone call. My stay in Vienna was a business trip and if I don't receive an invoice with the data of my employer, I will get very angry with it. Such a problem never existed when the earlier staff ran Pension Residenz.

Situato in posizione abbastanza centrale ,noi a piedi abbiamo raggiunto tranquillamente tutte le attrazioni .Abbiamo avuto un problema con l' aria condizionata e ci hanno portato il giorno dopo un ventilatore .