Smartments Business Wien Hauptbahnhof - Serviced Apartments

Location wise, extremely convenient. Right by the central station, easy access to/from Airport. The hop on/off bus stop is also there. A great plus point! Here’s what and why it gets a low rate from me - self service. There’s no receptionist on site so everything is done thru their “smart” system which is actually troublesome, esp if you book thru a 3rd party app like Trip.com. You can only access the hotel using a pin code that’ll be delivered to your email. Mine unfortunately doesn’t match and had to wait a long time outside in the cold trying to figure it out. Can’t retrieve my booking and ended calling up (there’s a phone in the lobby to call for assistance) for help. Fortunately for me, there’s a staff who came in and help. Do note that no staff will be around outside office hrs. Room is decent, small but compact with small kitchen with microwaves. The coffee machine was faulty but we couldn’t get it replaced as their housekeeping team has left. All in all, it’s still a nice hotel for a short stay.

房間不大，五臟俱全，設施較新，方便入住。離火車站近，非常方便，推薦入住。大堂提供熱奶，挺好的，房間有鍋，電磁爐，方便餐食。

沒有空調氣溫非常熱 開窗早上還有鳥飛進來 房內很多東西都是損壞的 沒有這個價值 所有服務都沒有人處理 不是很推薦

Service is on your own including check in etc. some guests were having problem checking into the system. Overall a modern and clean service apartment. Will book again.

Quartos modernos e espaçoso, excelente relação qualidade preço

Nice location, friendly employers and nice rooms. Close to Wien central station, and in the OBB building, lots of stores including big super market.

it was all good. the mattress wasn't great and could be improved. otherwise exactly what you get from smartments, clean, fast wifi and very quiet spaces to sleep. and a nicely equipped kitchen. The free beer and water is an added bonus.

非常差，住了三天，三天沒有人打掃…酒店沒有服務前台，週五到，自助入住，很多人入住都是相互討論了怎麼弄才能入住…兩個訂單三晚，最後一晚沒有直接續上，莫名其妙的變成了check out狀態，可是行李還在原房間，萬一系統重新check in不是原房間，行李也拿不上了…第二天一早飛機，打了24小時服務説在家也沒辦法處理，不是説趕緊安排人把行李給我取出再辦入住的…最後還是自己摸索了重新check in…所幸匹配的是原房間…