Ca' Messner 5 Leoni

The room smells like rotten wood and bathroom is not clean. Cabinets are broken. We got the room for 3 people and barely can’t move.

Absolutely horrendous. We booked our stay for mid August in May. We travelled from Manchester England for our 2 night, midweek stay and after a long and fairly sweaty journey, we finally arrived at this hotel. The manager greeted us with our booking confirmation and “you can’t stay here”. Expecting a punchline to what was surely a joke, we were given the ‘options’ of a refund or… a refund. No apology, no empathy, just a straight faced rejection with no offer of compensation in any form. His reasoning was something to do with a pipe in our room and we were told nobody was staying (obviously untrue as there were people going upstairs during this discussion). Furthermore, we were told the issue had occurred that morning and he claimed that they had sent information about the cancellation (this was at 14:18) - when I checked my emails, I had been emailed at 14:02 - why in the name of Jesus he thought it best to wait until an hour before our check in time to inform us of our hotel being cancelled, I’ll never know. We luckily managed to get a booking at the amazing Palazza Paruta which prevented myself and my wife from sleeping rough for the next 2 nights. The room refund then took 3 days and 2 more visits to the hotel to be paid, taking even more time out of our trip. Thank god we didn’t have our child with us and that we had the ability to afford another hotel last minute. Utter shambles of a hotel, business and customer service and they now couldn’t pay me to stay there.

The pictures is no where close to what you will get and the wifi will not work at all and in regards to room hygiene I need to say just don't book this place it's not worth it

Hotel staff was friendly and appearance was clean and charming, however the room air conditioner barely worked leaving the room warm and musty. We spoke to the front desk who agreed to come look at the into but they never did. The room also had lots of mosquitoes and we later discovered bed bugs. Breakfast was very good. A bit of a walk to ST Marks Square, however they provided a coupon for one free gondola taxi ride across the canal per person which was helpful and the walk helped us explore some additional neighborhoods. Hotel does need some upgrades and repairs. Had there been no bed bugs and the air conditioning in our room been working better the repairs would easily be overlooked.

It was good, receptionist very helpful in guiding us to transportation.

The hotel has bed bugs and the staff or management couldn't care less