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Iuliana
Superior-Zimmer, Stadtblick (2 Betten)
Aufenthalt im Aug. 2022
Anderes
21 Bewertungen
4.5/5
Großartig
Gepostet am 8. Aug. 2022
Schönes Hotel, in einer ruhigen Gegend, in der Nähe des Flughafens und des Bahnhofs, das Personal an der Rezeption ist professionell, schneller Check-in und sie haben eine freundliche Einstellung. Sie akzeptierten, dass unsere Post in ihr Hotel geliefert wurde. Das Frühstück ist gut, die Betten sind bequem und der Preis ist vernünftig.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Dear guest,Thank you for writing a review about your stay.We work hard to make our guests happy and appreciate your feedback! Also, we do make sure that we have the best locations and we hope to have the pleasure of welcoming you again.Best regards,IHG Social Listening Team
Yeung
Superior-Zimmer (2 Betten)
Aufenthalt im Okt. 2024
Pärchen
11 Bewertungen
3.5/5
Gepostet am 23. Okt. 2024
Breakfast starts 8:30 am unless there are tour groups in the hotel. Room wasn't completely clean especially bedding not set properly. Staff are friendly but don't speak much English. Location is good if you want to travel via train. Take 30 minutes to go to downtown.
Übersetzen
Antwort der Unterkunft: Dear guest, thank you for your feedback. We apologize for the inconvenience caused by the late start of breakfast when there are no tour groups and the unclean room with improperly set bedding. We will take immediate action to improve our housekeeping services and ensure a better experience for our guests in the future. We are glad to hear that you found our staff friendly. We will also work on improving our staff's English language skills to better serve our international guests. Regarding the location, we are happy to know that it is convenient for your train travel. We understand the concern about the travel time to downtown, and we will try to provide more information and suggestions for guests to make their trips more efficient.Once again, we apologize for the issues you encountered and hope to have the opportunity to welcome you back and provide a better stay.Best regards,Wish you have a nice day! IHG Social Listening Team
NLC530
Superior-Zimmer (2 Betten)
Aufenthalt im Apr. 2024
Pärchen
19 Bewertungen
4.5/5
Großartig
Gepostet am 26. Apr. 2024
Very quiet room near high speed train station and airport. Great breakfast! Not many eating places near hotel but short 5-minute DiDi ride to Wanda mall. Strongly recommended! 👍👍
Übersetzen
Antwort der Unterkunft: Dear guest, thank you for your stay! Your satisfaction is the highest level of our enthusiastic service. We will do our best to provide you with excellent service, comfortable atmosphere, and peace of mind in our hotel. With brand new enthusiasm, we will meet every need of you. We attach great importance to breakfast every morning. In addition to the regular Chinese and Western style breakfast options, there are also freshly made noodles and more. Thank you very much for your affirmation and encouragement. Welcome to visit again. Wishing you a pleasant journey.IHG Social Listening Team
Woon Chooi YEW
Superior Zimmer mit Queensize-Bett
Aufenthalt im Okt. 2024
Pärchen
6 Bewertungen
4.5/5
Großartig
Gepostet am 20. Okt. 2024
Alex, the lady from reception was so helpful and courteous. She was all smiles and made us feel very welcome. When she found out that I was an IHG member, she offered me a bottled welcome drink,
From 6pm to 2am, the hotel offered free beef noodles and wanton soup (not sure whether this was based on room type). Food was good, but the server/cook on the night of 15 October was a nightmare. He was unhappy when we disturbed him to ask for a bowl of noodles. All he was interested in was to play on his handphone. He shouted at a guest who was trying to be helpful by returning used bowls and utensils. Honestly, he should not be working in the hospitality industry.
The hotel is located in a residential area with no restaurants or shops nearby, but it is clean and modern. Wanda mall is about 2km away. We walked there.
Übersetzen
Antwort der Unterkunft: Dear guest, thank you for your feedback. We are delighted to hear that Alex from reception was helpful and courteous. We are proud to have team members who make our guests feel welcome. Regarding the server/cook on the night of October 15, we apologize for his unprofessional behavior. This is unacceptable and we will take immediate action to address this issue. We will ensure that all our staff members understand the importance of providing excellent service and treating guests with respect. Once again, thank you for your feedback. We look forward to welcoming you back and providing you with a better experience. Wish you have a nice day! IHG Social Listening Team
YapEugene
Superior-Zimmer (2 Betten)
Aufenthalt im Dez. 2024
Familie
9 Bewertungen
4.7/5
Wunderbar
Gepostet am 21. Dez. 2024
Good breakfast! Great staff. Good supper!!!
Übersetzen
Antwort der Unterkunft: 親愛的客人您好,您的認可和讚揚讓小智家的小夥伴備感欣喜、備受鼓舞,我們力求為每位賓客提供真誠、用心的服務,願您旅途中的身體和心靈能得到充分的休憩!酒店家庭房面積舒適,50平米的寬敞空間,各項生活設施齊全;配有1張1.2m單人床和1張1.8m大床,小朋友專屬睡床和童趣十足的玩具給這短暫的停留增添一份樂趣;洗手池旁邊貼心放置了寶貝可使用的腳凳,乾濕分離的衞生間並配有浴缸;客房每樣設施都是經過精心挑選,大品牌的床墊,温馨舒適的羽絨被,軟硬雙枕,衹為帶走您旅途的疲倦,讓您再啟新程。衷心期盼您的再次惠顧,祝您閤家幸福美滿! 智選假日賓客關懷團隊
Anonymer Benutzer
Superior Zimmer mit Queensize-Bett
Aufenthalt im Okt. 2024
Reise mit Freunden
6 Bewertungen
4.2/5
Sehr gut
Gepostet am 9. Nov. 2024
Quite a bit of construction around the hotel
Übersetzen
Antwort der Unterkunft: Dear guest,thank you for sharing your feedback. We are sorry for the inconvenience caused by the construction around the hotel. We are in communication with the relevant departments to minimize the impact as much as possible. Your understanding is highly appreciated. We hope this situation will not affect your overall impression of our hotel, and we look forward to serving you better during your next visit. IHG Social Listening Team
Gastnutzer
Superior-Zimmer, Stadtblick (2 Betten)
Aufenthalt im Dez. 2023
Business
5 Bewertungen
5.0/5
Hervorragend
Gepostet am 7. Dez. 2023
Comfortable place, cozy and calm
Übersetzen
Antwort der Unterkunft: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,IHG Social Listening Team
ShanghaiLlama
Superior Zimmer mit Queensize-Bett
Aufenthalt im Febr. 2024
Pärchen
52 Bewertungen
5.0/5
Hervorragend
Gepostet am 2. Febr. 2024
I recently had the pleasure of staying at the Holiday Inn Express near Urumqi Railway Station and had a fantastic experience. From the moment I arrived, I was greeted with warm hospitality and excellent customer service. The hotel staff went above and beyond to ensure my comfort and satisfaction throughout my stay.
The room I stayed in was clean, well-maintained, and equipped with all the necessary amenities. The comfortable bed and cozy atmosphere made for a relaxing and restful night's sleep. The hotel's soundproofing ensured a peaceful environment despite its proximity to the railway station.
One of the highlights of my stay was the complimentary breakfast offered at the hotel. The breakfast selection was diverse and delicious, catering to different tastes and dietary preferences. It provided a great start to the day and helped me fuel up for my activities.
The hotel's location near Urumqi Railway Station was incredibly convenient, especially for travelers like myself. It made it easy to explore the city or catch a train to further destinations. The surrounding area had a variety of dining options and shops, adding to the convenience of the location.
To top it off, the hotel's commitment to cleanliness and adherence to safety protocols during my stay reassured me of their dedication to guest well-being, especially during these challenging times.
Overall, my experience at the Holiday Inn Express near Urumqi Railway Station was outstanding. I would highly recommend it to anyone visiting the area. The friendly staff, comfortable accommodations, convenient location, and excellent service make it a top choice for both business and leisure travelers. I look forward to returning in the future.
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely
Siew Lan
Superior-Zimmer (2 Betten)
Aufenthalt im Okt. 2023
Single
14 Bewertungen
5.0/5
Hervorragend
Gepostet am 5. Nov. 2023
Receptionist 达娜 is so compassionate and efficient - she is my memory of Urumuji
Upon arrival i found my Alipay was not functioning well and could not pay the taxi fare. and it was 达娜 who has helped me out by paying for me - an old lady in my 70s - first. I reimbursed her later. This is most unforgettable and i would like to thank her profusely.
Übersetzen
Antwort der Unterkunft: Dear Guest,Thank you for your review of our hotel. I am delighted to hear that you enjoyed your stay with us. It's something our staff take great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely,IHG Social Listening Team
Gastnutzer
Superior-Zimmer (2 Betten)
Aufenthalt im Dez. 2023
Reise mit Freunden
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 14. Dez. 2023
Dana's service attitude is very good, and we are very satisfied with the room!
Übersetzen
Antwort der Unterkunft: 親愛的客人您好,您的認可和讚揚讓小智家的小夥伴備感欣喜、備受鼓舞,我們力求為每位賓客提供真誠、用心的服務,願您旅途中的身體和心靈能得到充分的休憩!酒店家庭房面積舒適,50平米的寬敞空間,各項生活設施齊全;配有1張1.2m單人床和1張1.8m大床,小朋友專屬睡床和童趣十足的玩具給這短暫的停留增添一份樂趣;洗手池旁邊貼心放置了寶貝可使用的腳凳,乾濕分離的衞生間並配有浴缸;客房每樣設施都是經過精心挑選,大品牌的床墊,温馨舒適的羽絨被,軟硬雙枕,衹為帶走您旅途的疲倦,讓您再啟新程。衷心期盼您的再次惠顧,祝您閤家幸福美滿! 智選假日賓客關懷團隊
Gastnutzer
Superior-Zimmer (2 Betten)
Aufenthalt im Dez. 2023
Reise mit Freunden
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 15. Dez. 2023
Mary is great. I like this girl very much. She is very considerate to me.
Übersetzen
Antwort der Unterkunft: 親愛的客人您好,感謝您百忙之中的好評。小智為擁有您這樣樂於分享的客人而自豪,生命裏有太多美好的相遇,與您的相遇我們特別珍惜!酒店整體乾淨整潔,色調清新,設施齊全,環境靜謐。我們擁有時尚清新的各式客房,整潔明亮,恆温暢爽沐浴褪去您旅途奔波的疲憊,柔軟舒適的床品帶給您整夜安眠;清晨還有豐盛可口的中西式早餐為您注滿活力!同時謝謝您的提醒,關於衞生方面,我們會做的更仔細,為賓客營造更安心的環境。同時,我們也將會提高前台的工作效率,避免您寶貴的時間浪費在無限的等待中。期待下一次能帶給您完美的體驗,祝您旅途愉快!智選假日賓客關懷團隊
Anonymer Benutzer
Superior-Zimmer, Stadtblick (Queensize-Bett)
Aufenthalt im Aug. 2023
Pärchen
5 Bewertungen
3.2/5
Gepostet am 21. Aug. 2023
Dirty floors, should be wet wiped. Unhelpful staff without English knowledge.
Amazing breakfast!
Übersetzen
Antwort der Unterkunft: Dear Guest,Thank you for your positive comments and feedback about our hotel. We are also very sorry to hear that the cleanliness of the rooms did not provide you with a satisfactory stay. Please be assured that we will make the necessary changes. We hope this will not affect your confidence in our hotel. We will also improve the English language skills of our staff. We value your comments and welcome the opportunity to serve you again. Have a nice trip! IHG Social Listening Team
Jennifer
Superior-Zimmer, Stadtblick (Queensize-Bett)
Aufenthalt im Juli 2022
Single
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 2. Aug. 2022
Really appreciated the quick registration with English speaking staff plus nice clean & modern room. Bedside lamps, charging points near the bed and different mood lighting options were rare during the rest of my Xinjiang trip so also appreciated these simple attention to detail to my stay. Highly recommended place to stay.
Übersetzen
Antwort der Unterkunft: Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Best regards, IHG Social Listening Team
Nawaz
Superior-Zimmer, Stadtblick (Queensize-Bett)
Aufenthalt im Jan. 2023
Business
7 Bewertungen
4.0/5
Sehr gut
Gepostet am 10. Jan. 2023
The hotel is located at really good location near to the airport and train station all the stuff members are really cooperative especially Mr. Jiang who try to avail best service. The check-in and out service is very quick. I suggest to all foreigners to stay in this hotel
Übersetzen
Antwort der Unterkunft: 酒店回覆內容:親愛的客人您好,感謝您百忙之中的好評。小智為擁有您這樣樂於分享的客人而自豪,生命裏有太多美好的相遇,與您的相遇我們特別珍惜!酒店整體乾淨整潔,色調清新,設施齊全,環境靜謐。我們擁有時尚清新的各式客房,整潔明亮,恆温暢爽沐浴褪去您旅途奔波的疲憊,柔軟舒適的床品帶給您整夜安眠;清晨還有豐盛可口的中西式早餐為您注滿活力!同時謝謝您的提醒,關於衞生方面,我們會做的更仔細,為賓客營造更安心的環境。同時,我們也將會提高前台的工作效率,避免您寶貴的時間浪費在無限的等待中。期待下一次能帶給您完美的體驗,祝您旅途愉快!智選假日賓客關懷團隊
Ginge5
Superior-Zimmer, Stadtblick (2 Betten)
Aufenthalt im Jan. 2023
Pärchen
44 Bewertungen
4.5/5
Großartig
Gepostet am 27. Jan. 2023
Clean, convenient and friendly staff. Not especially central, but good value.
Übersetzen
Antwort der Unterkunft: 親愛的客人您好,感謝您百忙之中的好評。小智為擁有您這樣樂於分享的客人而自豪,生命裏有太多美好的相遇,與您的相遇我們特別珍惜!酒店整體乾淨整潔,色調清新,設施齊全,環境靜謐。我們擁有時尚清新的各式客房,整潔明亮,恆温暢爽沐浴褪去您旅途奔波的疲憊,柔軟舒適的床品帶給您整夜安眠;清晨還有豐盛可口的中西式早餐為您注滿活力!同時謝謝您的提醒,關於衞生方面,我們會做的更仔細,為賓客營造更安心的環境。同時,我們也將會提高前台的工作效率,避免您寶貴的時間浪費在無限的等待中。期待下一次能帶給您完美的體驗,祝您旅途愉快!智選假日賓客關懷團隊