Best Western Hotel Adige

Frühstück ist ok, Zustellbett möglich, Kinder können mitgebracht werden, Parkplatz

Hotel funzionale e pulito

很好 很舒服 乾淨 送的早餐很好吃

Wellness a pagamento.. non c’era l’acqua in omaggio

I liked that the staff was vey friendly, the hotel room was very nice and the area around the hotel was clean and it felt very safe. The breakfast in the morning was plenty and was very good. Thank you best Western

I stayed with my partner and our dog at the Best Western Hotel Adige one night (between Sunday 3rd and Monday 4th September). Unfortunately we had an unpleasant moment with the lady at the reception at h22:45. After our night walk with the dog, we come in the lobby and ask for a drinnk, as the bar is located next to the reception. The lady in charge – who was alone and with no other guests around – ask us to wait for 15 min, i.e. till h23:00. We sit on one of the couches and wait patiently. At h22:53 a guest enters the lobby and asks for her three glasses of champagne. Dutifully, the lady at the counter serves that guest. When I ask for explanations why that guest is served but we are not, the receptionist/bar tender tells us that that lady was "kindly" ("gentilmente") waiting for 20 min. I replied that while "we are all kind people", if she can serve that lady she can also serve us. Once I said that this would certainly go into my review, then (!) she served us too and said that our drinks are on the house. I am thankful for the drinks, but that behaviour is unacceptable with paying customers: that misbehaviours should not be "bought" with a drink, but with a sincere and full apology. While we drink in the lobby, we see that at h23:00 a colleague of the lady takes her place. We thus realise that the lady simply wanted to finish her shift without bodering to register another transaction (ours!) on the register. Basically her laziness came before customers. Chapeau!