Novotel Saint Brieuc Centre Gare

Perfect

If you have to go to St. Brieuc, the Novotel is a good option. We booked a Junior Suite and it was spacious and very comfortable. There was a fridge with a few complimentary non-alcoholic drinks, a safe, a spacious bathroom with excellent shower and tea and coffee making facilities. The hotel is very well kept and the public areas were attractive. The setting of the historic building in an old square/courtyard is appealing and my only criticism would be that it is a little far from the main action for restaurants, particularly when returning after dinner in the rain with an uphill walk back! St. Brieuc is not a town I would return to but the hotel, part of a chain we don't usually use, encouraged us to seriously consider Novotel in future. We didn't have breakfast as we had booked lunch in St. Malo but as an overnight stop, the hotel offered a lot with safe underground parking at 5 Euros a night for hotel guests which was very good. Despite the shortcomings mentioned, for the overall experience of the hotel itself it is worth 5 stars, but that is based on a Junior Suite which would always be my preference.

Everything fine. Restaurant service a little slow. Drinks excellent. Restricted menu due to unidentified “technical issues”. We would have been better off going out to dinner somewhere else. We would recommend, overall.

Very disappointed with the service in this hotel. We are staying here for nearly two weeks and the staff at the reception is quite rude when we have an issue like not enough water bottles in the room (they gave us two instead of 4 when we are two adults and two children); phone not working; very small duvet to share for two children; .The children sleeping on the sofa bed have only one very narrow duvet to share and we asked for a second one but the next day it was removed. Our phone in the room does not work therefore we couldn’t call the reception. There is a loud ventilation sound coming from the bathroom which started on the second day. It doesn’t appear to be the A/C as it does not work either. Camille at the reception is very pleasant and polite, so is Yassin. But the rest of the team at the reception is quite rude and instead of telling us they will find a solution or apologize for the mistakes made by the cleaning ladies or issues we have had in the room they decide to argue with us and they say this is your version I don’t have the one of the staff. This type of attitude coming from a manager is even more disappointing. Not professional at all and makes us feel uncomfortable. A manager should not argue with customers but instead make them feel welcomed, safe and understood. The lady in charge at the restaurant in the evening was having a go at the waiters in front of us customers and laughing out loud at their mistakes, sighing in dispair at them. All in front of us. Very very unprofessional. Two of these waiters, very polite and kind to us seemed to be learning and were doing well it seemed, at least they were professional and polite, unlike their supervisor who was diminishing them in fromt of people. Really put us off our meal. One receptionist, a young woman, who did help us with our duvet issue, hardly greeted us when we entered the hotel in the evening. This is a 4 star hotel and very surprising behavior from the staff. She also made the entire reception stink of what seemed to be a humidity issue with clothes. I told her about the smell, unpleasant when you enter the hotel, without realizing the odor actually came from her. She is human but it shouldn’t really happen in a 4 star hotel, when you welcome clients. This morning the actual manager told me his colleague at the reception did not have time to tell me to see my issues with him as she had many other customers to deal with. She could have politely told me, Madam I don’t have to capacity to help you now but I will make sure the manager reaches out to you. This is high season, so there should be more than one person at the reception or at least have the clients directed to the manager immediately for these kind of situations instead of rebuffed rudely. When I asked to have the contact of the direction of the hotel, the manager told me and that after shouting at me down the phone and arguing with me, that he could not provide me with that information and I should write to

Great hotel - with a really good restaurant. We cycled in and were looking forward to the spa. Sadly the pool was freezing - I did have a paddle which earned me claps from the other guests who thought I was mad! There was bicycle storage but the standout was the restaurant, pretty good menu at good value. Staff very helpful and the room was great - and being an Accor member meant I got a free drink in the bar!