Clarion Hotel Townsville

Room was musty on arrival. Likely hadn’t been used or cleaned in weeks. Room decor would have been nice when renovated, but was poorly maintained and very tired. Glassware, coffee cups and teaspoons all mismatched. Just cheap in every way. The final straw was when I went to have a shower in the morning to find no towels at all. There are much better options in Townsville so would not recommend

Highly recommended for their excellent service and location is perfect

The room was comfortable and spacious, but as with all hotels of this age, the bathroom lighting is very poor (overhead) and the bench space is non existent. Most disappointing aspect was the billing after I left, the hotel sent a tax invoice indicating charges to my card, even though o had paid for the room service separately. The ensuing exchanges with the hotel were frustrating and non productive as well as the person at the hotel not including their name in the exchanges. This experience alone is the reason for the poor review.

The staff were amazing, room was good, although the bed was way too soft for me, otherwise a great stay.

It was a fine hotel for a quick night over.

Without being critical, we have to say that it was the wrong choice for our holiday purpose. The hotel is located within the central business area. The location is more suitable for business type travelers, away from more tourist area such as Strand which is closer to the beach. As such the area does not have much of a choice relating to eating, drinking and entertainment. The hotel is located in a four story building. Only floor level 1 and 2 are allocated to the hotel. Majority of the hotels rooms are exposed to either Sturt Street or the Stanley Street. The windows did not appear to be double glazed as some traffic noise was heard in the room. As the traffic level is very low during the night, this noise level was not a major issue. We were first allocated room 205, which had issues with the curtain rail runners. As such the curtains did not close properly. The road side lighting pole was just next to the room and the light itself was next to the room. Together with these issues night time sleep was adversely affected. At our request we were moved to another room 203. This room was much better. Some traffic noise was heard particularly when the vehicles make high acceleration after being stopped at the traffic lights (being at the junction) At level one of the hotel, there is a little common area with a large size refrigerator, microwave, cloth washing machine and a cloth dryer. The cloth washing powder, crockery & cutlery, tea, coffee were also available at this common area. The reception staff and cleaning staff were very friendly and helpful right through our stay.

This property included parking in the price which is great. Unfortunately the property looks shabby and unkempt from outside and is decorated in very miserable colours inside giving it a dated feel.

From the minute we stepped in the door we were given excellent customer service by the friendly staff. The room was a good size. Very clean comfortable. Good value for money. Would stay there again. Shower pressure was light on. Everything else very good. Recommend staying there. Restaurant Greek food was awesome for the price.

Telephone connection was broken. The bottom of the shower screen door pivot was rusted. There was no toilet brush. Opened and half used recyclable cutlery was left in the drawer. The bed was beautifully comfortable.