We’ve just returned from a weeks half board here. Relatively easy check in , complimentary glass of fizz which was a nice touch. Troubles accessing our room with the key card which resulted in a ‘technician’ being called and us moving to the room next door. Rooms clean , pillows strange and not very comfortable. Views are outstanding, a solid 10/10, also the closeness to the beach. Pool was heated and clean. the VIP terrace opens 11am which I think is a little late and the jacuzzis were not heated , which came as a bit of a shock. The entertainment package was pretty non existent…a lady singer one night who attracted a handful of spectators. Zero atmosphere in the lounge/bar/entertainment/pool area-a bit odd actually as it’s a nice space. There were no dancers, DJ led discos as was stated on their entertainment bill! The food was also questionable… if you didn’t get to the restaurant when it opened at 7pm, it didn’t get refilled and you’d struggle to piece together meal with scraps left as we discovered going at 830 one eve! Lots of fish dishes, veal, chicken and they served lasagna 3 out of 7 days! Not liking fish, chicken or veal I somewhat struggled to enjoy a hot meal. Salad bar and fruit bar didn’t get topped up either when it ran low, offerings were quite sp****! The waiting staff were lovely, very friendly and nice characters who made effort. The chefs were questionable and one couldn’t even fry an egg properly. I have to say the youngest chef lady who served us was lovely and did a great omelette. I’m still getting over sprouts ,peas and carrots were on the breakfast offerings…..! Along with churros so over cooked I have to leave as I didn’t want to chance a tooth breakage. We were disgruntled to discover there was no scheduled TUI representative visiting our hotel at any point. Last year we stayed at the Globales Santa Lucia, also a four star literally across the bay. We found ourselves going back there on many occasions to use their evening entertainment that was offered , along with their lounger area as our hotel lost the sun around the pool by 3/4pm. We also knew their would be TUI reps there daily. As much as the view was beautiful in this hotel I don’t think I’d return and I think TUI need to definitely reconsider the star rating of this hotel,especially When the SL is also four star and offers so much more!
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